Donn Reyes

In pursuit of a fulfilling career, I am looking for a job in a stimulating and supportive work setting where I can effectively apply my skills and knowledge to contribute to organizational development.

Content Moderator - Outsourced Quality Assured Services Inc - Alabang, Muntinlupa City

(2023-05 - 2024-09)

• Review online content images to determine whether it is appropriate for our platform.
• Identify and flag inappropriate content, such as hate speech, violence, or harassment
• Collaborate with other reviewers and subject matter experts to develop and refine content review guidelines
• Stay up-to-date with changing online trends and technologies to ensure fair and consistent review practices.

IT Support - Winner Languages and Skills for Excellence Inc. - Imus, Cavite

(2019-07 - 2020-02)

• Performed daily data backups and prepared source data for computer entry.
• Provided technical support services including preventive measures, application installation, and computer hardware and software repair.

Data Encoder - Winner Languages and Skills for Excellence Inc. - Imus, Cavite

(2019-07 - 2020-02)

• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
• Scanned and saved documents in a database.
• Typed and updated data using Microsoft Excel and Google Spreadsheet.

Content Moderator - TaskUs Inc. - Imus, Cavite

(2013-08 - 2019-04)

• Review and moderate user-generated content to ensure it complies with our community guidelines and standards
• Identify and remove or flag inappropriate content, such as hate speech, violence, or harassment
• Analyze and evaluate content to determine whether it violates our community guidelines
• Collaborate with other moderators and subject matter experts to develop and refine community guidelines
• Stay up-to-date with changing community standards and trends to ensure fair and consistent moderation
• Review online content (e.g., text, images, videos) to determine whether it is appropriate for our platform.

Reservation and Ticketing Agent - Cebu Pacific Air - Ortigas, Pasig City

(2009-01 - 2013-01)

• Take reservations and book flights for customers.
• Process changes or cancellations to existing reservations.
• Handle customer complaints and resolve issues in a professional and courteous manner.
• Utilize computerized reservation systems to access and update flight information, customer records, and other relevant data.
• Maintain accurate records of customer interactions and transactions.
• Meet or exceed sales targets and revenue goals.
• Stay up-to-date on airline schedules, fares, and policies.
• Collaborate with other team members to resolve complex customer issues.
• Input passengers informations.

Associate - Computer Technology in Computer Technology - Cavite State University - Cavite City (2004-06 - 2008-04)

Bachelor of Science - Electronics and Communications Engineering - AMA University - Dasmariñas City (2000-06 - 2003-10)

Secondary Education - St. Michael’s Institute (1996-06 - 2000-03)

Primary Education - St. Michael’s Institute (1990-06 - 1996-03)