Ran Dy

To obtain a challenging position in a reputable organization where I can utilize my skills, gain valuable experience, continue learning, and contribute to the achievement of organizational goals.

Content Moderator at Alorica Philippines, Inc. (2024-11 – Present)

• Reviewed user-generated content in accordance with platform community standards.
• Ensured compliance with internal policies and guidelines.
• Escalated complex or high-risk cases to appropriate teams.
• Maintained high accuracy and productivity metrics.
• Provided customer support via chat/email/phone while maintaining quality service standards.
• Worked in shifting and graveyard schedules in a high-volume environment.

Barista / Coffee Specialist at Various Coffee Establishments

6 Years Combined Experience in Different Coffee Industry Roles

• Prepared espresso-based and specialty beverages.
• Maintained cleanliness and food safety standards.
• Handled POS transactions and daily sales reporting.
• Delivered excellent customer service in high-volume environments.
• Trained new staff on coffee preparation and service standards.

SALES EXECUTIVE - Internship at The Value Systems Integration Inc. (2024-03 – 2024-06)

500 hrs.

Waiter - ON THE JOB TRAINING at Padi's Point Monumento (Caloocan dist. II) (2019 – 2019)

110 hrs.

Bachelor of Science in Information Technology in Information Technology – Polytechnic University of the Philippines (2024-10)

Bachelor of Science in Information Technology in Information Technology – Access Computer and Technical Colleges (2019 – 2019)

Vocational: Housekeeping NCII in Housekeeping – 102 GEM TRAINING CENTER INC (2011-01 – 2011-02)

Vocational: Food and Beverages NCII (Barista) in Food and Beverages – 102 GEM TRAINING CENTER INC (2009 – 2009)

High School Diploma – Camarin High School (2001 – 2005)