Ran Dy
Content Moderator
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About
To obtain a challenging position in a reputable organization where I can utilize my skills, gain valuable experience, continue learning, and contribute to the achievement of organizational goals.
Experience
Content Moderator at Alorica Philippines, Inc. (2024-11 – Present)
- Reviewed user-generated content in accordance with platform community standards.
- Ensured compliance with internal policies and guidelines.
- Escalated complex or high-risk cases to appropriate teams.
- Maintained high accuracy and productivity metrics.
- Provided customer support via chat/email/phone while maintaining quality service standards.
- Worked in shifting and graveyard schedules in a high-volume environment.
Barista / Coffee Specialist at Various Coffee Establishments
6 Years Combined Experience in Different Coffee Industry Roles
- Prepared espresso-based and specialty beverages.
- Maintained cleanliness and food safety standards.
- Handled POS transactions and daily sales reporting.
- Delivered excellent customer service in high-volume environments.
- Trained new staff on coffee preparation and service standards.
SALES EXECUTIVE - Internship at The Value Systems Integration Inc. (2024-03 – 2024-06)
500 hrs.
Waiter - ON THE JOB TRAINING at Padi's Point Monumento (Caloocan dist. II) (2019 – 2019)
110 hrs.
Education
Bachelor of Science in Information Technology in Information Technology – Polytechnic University of the Philippines (2024-10)
Bachelor of Science in Information Technology in Information Technology – Access Computer and Technical Colleges (2019 – 2019)
Vocational: Housekeeping NCII in Housekeeping – 102 GEM TRAINING CENTER INC (2011-01 – 2011-02)
Vocational: Food and Beverages NCII (Barista) in Food and Beverages – 102 GEM TRAINING CENTER INC (2009 – 2009)
High School Diploma – Camarin High School (2001 – 2005)
