Donna Louise

A versatile leader with 7+ years of experience leading small and large teams, coupled with 3+ years of administrative experience. Proven track record in establishing and maintaining successful working relationships with clients and colleagues. Committed to personal and professional growth and dedicated to excellence. Strong communication and analytical skills with the ability to deliver high-quality work within tight deadlines.

Meta Ads Specialist - Cameron Digital Consulting

(2022-10)

• Developed and implemented meta ad strategies across various platforms, resulting in increased click-through rates and conversions for clients.
• Conducted extensive research on target audiences, keywords, and trends to optimize meta ads and improve campaign performance.
• Collaborated with cross-functional teams including copywriters, designers, and account managers to create and execute effective meta ad campaigns.
• Monitored and analyzed key performance metrics, providing regular reports and recommendations for optimization to clients.
• Managed large-scale meta ad campaigns across multiple accounts, ensuring adherence to client budgets and timelines.
• Trained and mentored junior meta ads team members, providing guidance on strategy development, campaign execution, and performance analysis.

Meta Ads Specialist - E-solar Company

(2022-01 - 2022-10)

• Develop and execute Facebook Ad campaigns to drive traffic, increase brand awareness, and generate leads and sales.
• Conduct market research to identify target audiences and develop highly targeted ad campaigns that resonate with specific customer segments.
• Continuously monitor and optimize Facebook Ad campaigns to ensure they are delivering the desired results and maximizing return on investment.

Meta Ads Specialist - YUMMYTUMMY CDO

(2020 - 2022)

• Develop and implement comprehensive social media marketing strategies that align with business goals and drive revenue growth, leveraging platforms such as Facebook, Instagram, and Twitter.
• Create compelling marketing content, including graphics, copy, and videos, that effectively communicates the brand's messaging and value proposition to target audiences.
• Analyze social media metrics and generate reports to track and measure the success of marketing campaigns, providing actionable insights for future optimization.
• Monitor and engage with social media audiences, building strong relationships with customers and driving brand loyalty and advocacy.

Virtual Assistant - CAPITOLA GROUP

(2019 - 2022)

• Successfully managed a remote team, ensuring effective communication and collaboration via Skype, phone, and email.
• Provided exceptional customer care by managing multiple email accounts and promptly responding to customer inquiries and requests.
• Generated reports on sales, products, and refunds to provide critical business insights and inform decision-making.
• Managed social media accounts on Instagram and Facebook, engaging with customers and addressing queries in a timely and professional manner.
• Resolved customer issues and inquiries related to products or services, demonstrating strong problem-solving and conflict resolution skills.
• Created new customer accounts, processed orders, and liaised with vendors to ensure timely delivery and resolution of any issues.
• Maintained accurate records of customer interactions and transactions, ensuring compliance with data privacy and security regulations.
• Contributed to the enhancement of landing pages and the overall customer experience by uploading tracking numbers, adding products, and providing feedback to the web development team.

Financial Advisor - PRU LIFE UK

(2014 - 2019)

• Developed and presented customized financial planning and investment solutions to clients and prospects, showcasing strong analytical and problem-solving skills.
• Advised clients on long-term and short-term financial goals, providing expert guidance and support to help them achieve their objectives.
• Communicated insurance coverage and benefits clearly to clients and prospects, ensuring a thorough understanding of the client's commitments and the impact of unpaid services.
• Demonstrated expertise in building strong relationships with clients and prospects through effective communication, showcasing a commitment to customer service and satisfaction.

Bank Teller - CHINA BANK SAVINGS

(2017 - 2019)

• Provided exceptional customer service, resolved concerns promptly, and built strong customer loyalty.
• Demonstrated expertise in quickly and effectively solving customer challenges and providing accurate information to inquiries, ensuring customers felt appreciated and at ease.
• Maintained accurate records of each transaction and ensured compliance with documentation and paperwork requirements.
• Assisted clients with various questions and concerns related to their accounts and bank products, showcasing strong communication and problem-solving skills.

Medical Representative - GETZ PHARMA PHILS, INC.

(2015 - 2016)

• Built and maintained strong relationships with key stakeholders, including physicians, staff members, hospital managers, and pharmacists, through effective communication.
• Organized and led meetings and discussions to introduce new products and highlight product features to medical institutions, demonstrating strong presentation and relationship-building skills.
• Traveled to medical facilities within a 50km radius to maintain and strengthen customer relationships, showcasing a commitment to customer service and satisfaction.
• Exceeded expectations by achieving an average of 157% quota within the first 3 months, demonstrating a strong work ethic and ability to deliver results.

BA - International Studies - Xavier University (2014)