Virtual Assistant – Appointment Setter / Customer Service Support (2025-12 – Present)
Providing end-to-end scheduling coordination and administrative support in a healthcare setting. Specializing in calendar management, client communication, records administration, and workflow optimization in a remote environment.
- Managed complex calendars and coordinated appointments for multiple providers, ensuring accuracy and schedule optimization.
- Handled high-volume email correspondence related to scheduling and HR concerns, maintaining professional and timely communication.
- Maintained and updated digital client records using CRM systems (Central Reach), ensuring data accuracy and compliance.
- Facilitated internal communication via collaboration tools to resolve scheduling conflicts and maintain operational efficiency.
- Monitored cancellations, reschedules, and appointment changes while implementing adjustments to reduce gaps and maximize productivity.
- Provided comprehensive administrative support including documentation management, data tracking, and process organization.
Administrative & E-Commerce Assistant / Social Media Manager (2020-09 – 2025)
Delivered comprehensive virtual administrative support and e-commerce management with focus on inventory tracking and customer engagement.
- Delivered comprehensive virtual administrative support including calendar management, documentation control, and daily workflow coordination.
- Maintained accurate digital inventory tracking systems, ensuring timely stock monitoring and weekly replenishment planning.
- Provided customer support via email and chat, handling inquiries, processing payments, and ensuring positive client experience.
- Coordinated with vendors and suppliers remotely for order processing, shipment tracking, and delivery follow-ups.
- Managed social media accounts by scheduling posts, responding to messages, and maintaining consistent audience engagement.
- Demonstrated strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced virtual environment.
Bank Teller | Financial & Client Support Specialist (2017-08 – 2019-02)
Managed banking operations and client financial support services.
- Processed financial transactions including deposits, withdrawals, and fund transfers with high accuracy and attention to compliance standards.
- Conducted client identity verification and ensured adherence to security protocols and fraud-prevention procedures.
- Maintained detailed and accurate transaction records in accordance with company policies and regulatory requirements.
- Promoted financial products and services, supporting client onboarding and cross-selling initiatives.
- Investigated and resolved transaction discrepancies, ensuring accurate reconciliation and client satisfaction.
- Delivered professional customer support, addressing inquiries and resolving concerns efficiently while maintaining confidentiality.
Front Desk & Client Support (2017-06 – 2017-08)
Managed front desk operations and client support services.
- Managed appointment scheduling, reservations, and payment processing while ensuring accurate record-keeping.
- Handled client onboarding tasks including collecting and logging customer information into digital systems.
- Updated calendars and schedules to reflect cancellations, reschedules, and booking changes.
- Managed inbound calls and messages, responded to general inquiries, and escalated important information to appropriate team members.
- Provided professional customer service while maintaining organized records and smooth daily operations.
