Dren De Jesus
Customer Service Specialist
Talent
CebuMember since June 26, 2026
Data Entry & Record ManagementCustomer Service & Client RelationsShipment Monitoring & Logistics CoordinationMicrosoft Word & ExcelGoogle Docs & SheetsCRM Systems (GSONE, CRM, ODO)Email & Chat SupportAttention to Detail
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Data Entry & Record ManagementCustomer Service & Client RelationsShipment Monitoring & Logistics CoordinationMicrosoft Word & ExcelGoogle Docs & Sheets
About
Customer Service Specialist with 3+ years of experience in logistics coordination, shipment monitoring, and client support. Skilled in handling customer inquiries, maintaining accurate records, and providing timely updates across multiple communication platforms. Promoted for strong performance and recognized for service excellence. Seeking a Work-from-Home Data Entry / Virtual Assistant / Customer Support role with focus on accuracy and efficiency.
Experience
Customer Service Specialist – Level 4 (3 Stars) at Gothong Southern Shipping Lines (2022-05 – Present)
Promoted 2024
- Provide booking references and shipment updates to clients
- Monitor cargo shipments and ensure timely delivery tracking
- Send daily shipment reports for key accounts
- Communicate updates via Viber, WhatsApp, Telegram, and email
- Issue Cargo Loading Confirmation Manifests per vessel
- Handle inquiries, complaints, and booking requests
- Conduct weekly client visits for relationship management
- Send daily vessel schedules and advisories
- Coordinate internal shipment concerns and resolutions
- Use GSONE, CRM, and ODO systems daily
Education
BS in Hotel & Restaurant Management – Lyceum of the Philippines University (2008)
Skills
Customer Service Specialist
