Dren De Jesus

Customer Service Specialist with 3+ years of experience in logistics coordination, shipment monitoring, and client support. Skilled in handling customer inquiries, maintaining accurate records, and providing timely updates across multiple communication platforms. Promoted for strong performance and recognized for service excellence. Seeking a Work-from-Home Data Entry / Virtual Assistant / Customer Support role with focus on accuracy and efficiency.

Customer Service Specialist – Level 4 (3 Stars) at Gothong Southern Shipping Lines (2022-05 – Present)

Promoted 2024

• Provide booking references and shipment updates to clients
• Monitor cargo shipments and ensure timely delivery tracking
• Send daily shipment reports for key accounts
• Communicate updates via Viber, WhatsApp, Telegram, and email
• Issue Cargo Loading Confirmation Manifests per vessel
• Handle inquiries, complaints, and booking requests
• Conduct weekly client visits for relationship management
• Send daily vessel schedules and advisories
• Coordinate internal shipment concerns and resolutions
• Use GSONE, CRM, and ODO systems daily

BS in Hotel & Restaurant Management – Lyceum of the Philippines University (2008)