Larrah Lien Roble
Customer Service Representative | Technical Support Specialist
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About
Enthusiastic and adaptable individual with a solid foundation in both customer service and technical support. Passionate about helping others and committed to providing accurate, timely, and friendly assistance. Eager to leverage strong communication, problem solving, and analytical skills in a challenging and rewarding environment.
Experience
CSR | Technical Support Specialist at Fusion BPO Cebu (2016-01 – 2019-04)
As a Technical Support representative, my role is focused on troubleshooting and resolving technical issues for users. In my CRS years, I handled customer complaints and troubleshooting issues with products or services.
- Providing guidance and support on software, hardware, and network problems.
- Documenting solutions and creating knowledge base articles.
- Accessing databases to retrieve account information for customers.
Telemarketer at Cebu Daily News (2013-11 – 2014-12)
- Selling and promoting products and services through phone calls.
- Acquiring new customers for monthly or yearly subscriptions.
- Encouraging existing customers to renew their subscriptions.
Travel agent | Liaison Officer at Uni-Orient Travel and tours (2011-02 – 2013-10)
I am an Amadeus user who books international and local airline tickets. Manage local tours including Cebu, Bohol, Palawan, and Boracay
- Process and assist with Philippine passports and tourist visas for various countries.
Education
Bachelor of Science in Hotel Management – Cebu Technological University (2007 – 2010-03)
