PAYMENTS FRAUD AND RISK at WHITE LABEL CASINO (2025-08 – Present)
- Monitor player transactions (deposits, withdrawals, transfers) for suspicious or high-risk activity.
- Review and investigate potential fraud cases including stolen cards, chargebacks, bonus abuse, and money laundering.
- Analyze betting patterns and account behavior to detect collusion, multi-accounting, or abuse of promotions.
- Review KYC (Know Your Customer) and enhanced due diligence checks on players and payment methods.
- Approve, reject, or escalate withdrawals based on risk assessments and compliance rules.
- Maintain accurate case documentation and fraud reports for audits and regulatory compliance.
- Work closely with Customer Support, Compliance, and Finance teams to resolve payment and risk issues.
OPERATIONS SUPPORT ANALYST / CUSTOMER SUPPORT at RENT PROFILE (2025-05 – Present)
- Oversees UK tenancy applications.
- Reviews information for accuracy and updates account statuses when needed.
- Follows procedure and rules in processing applications with high level of responsibility.
- Deals with clients (agents and landlords) typically through emails, sometimes through calls.
- Follows up and responds to renters who contacts for support via email.
- Performs KYC and CDD.
- Analyze and asses the affordability capacity of renters.
TIER 2 FRAUD AND RISK ANALYST - Officer in Charge at BAYVIEW TECHNOLOGIES INC. (2023-05 – 2025-01)
- Analyze customer's account to prevent fraud and other possible financial losses
- Responsible for investigation and detection of fraud as well as implementation of a program preventing fraud.
- Review documents sent by clients and identify if there are discrepancies and possible tampering
- Ensure Anti-Money Laundering Guidelines are strictly followed and doubtful transactions are promptly escalated
- Perform verification for suspicious accounts for KYC
- Provide decision on delicate cases such as possible chargeback, refund, and sanctions
- Prevents fraudulent players from creating new accounts
- Ensures that compliance on regulatory requirements are met.
FRAUD AND RISK ANALYST - Officer in Charge at BAYVIEW TECHNOLOGIES INC. (2019-06 – 2023-05)
- Apply fraud prevention tools, transaction monitoring systems, and risk rules effectively.
- Identify trends and emerging fraud methods and recommend improvements to risk controls.
- Ensure compliance with AML (Anti-Money Laundering), responsible gaming, and regulatory requirements.
- Protect company revenue while minimizing impact on legitimate player experience.
TIER 2 SENIOR FRAUD AND RISK ANALYST at BAYVIEW TECHNOLOGIES INC. (2018-11 – 2019-06)
SENIOR FRAUD AND RISK ANALYST at BAYVIEW TECHNOLOGIES INC. (2016-03 – 2018-11)
FRAUD AND RISK ANALYST at BAYVIEW TECHNOLOGIES INC. (2014-05 – 2016-03)
GENERAL VIRTUAL ASSISTANT at Man of the Match (2023-06 – 2024-11)
- Served as a Virtual Assistant for an online video game company, handling customer support, managing in-game transactions, and addressing player inquiries.
- Assisted with community engagement, content updates, and administrative tasks to enhance user experience and maintain smooth operations.
GENERAL VIRTUAL ASSISTANT at SLAE/Maverick Online Coaching (2023-02 – 2023-11)
- Provided virtual assistance for an eCommerce company, managing product listings, inventory updates, and order processing.
- Handled customer inquiries, resolved issues efficiently, and supported marketing efforts through social media scheduling and email campaigns.
- Conducted market research and generated reports to optimize operations and drive growth.
POKER FRAUD ANALYST at PARAGON INTERNATIONAL CUSTOMER CARD Ltd. (2012-02 – 2014-01)
Performs essential fraud prevention and associated risks to protect company from suspicious activities and from being exposed to potential loss. Responsible in carrying out three main functions such as:
- Fraud detection and prevention.
- KYC verification, documentation and authentication.
- Ensure compliance on regulatory requirements.
AT&T PHONE CUSTOMER SERVICE REPRESENTATIVE at CONVERGYS (2011-02 – 2012-01)
- Resolves product or service problems by clarifying the customer's complaint via phone call; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
EBAY CUSTOMER SERVICE AND FRAUD AND RISK ANALYST at SUTHERLAND GLOBAL SERVICES (2009-10 – 2011-01)
- Manage and respond to customer inquiries via eBay's messaging system in a timely and professional manner. Resolve customer issues, ensuring a positive experience.
- List new auctions on eBay, including writing product descriptions, setting prices, and uploading photos
US AIRWAYS CUSTOMER SERVICE REPRESENTATIVE AND ONLINE TICKETING AGENT at ADVANCED CONTACT SOLUTIONS, INC. (2009-03 – 2009-10)
- Assisting customers with flight reservations, ticketing and check-in, boarding, customer service and complaint resolution, as well as receiving aircrafts.
