Eccles Daniel Mas

Accomplished professional with over 15 years of experience in the BPO industry and as a freelancer, bringing expertise in fraud and risk analysis, customer service, and virtual assistance. With 14 years experience in the iGaming industry. Served as an Officer-in-Charge, specializing in fraud detection and risk management for an online casino, Payments and fraud, ensuring compliance, operational security, and accurate analysis.

Also worked as fraud and risk analyst for an eCommerce company who sells supplements. A seasoned customer service representative skilled in resolving complex issues, enhancing client satisfaction, and maintaining high service standards. Experienced as a Virtual Assistant for eCommerce and video game companies, excelling in administrative tasks, data management, and operational support.

Known for adaptability, attention to detail, and delivering exceptional results in fast-paced environments.

PAYMENTS FRAUD AND RISK at WHITE LABEL CASINO (2025-08 – Present)

• Monitor player transactions (deposits, withdrawals, transfers) for suspicious or high-risk activity.
• Review and investigate potential fraud cases including stolen cards, chargebacks, bonus abuse, and money laundering.
• Analyze betting patterns and account behavior to detect collusion, multi-accounting, or abuse of promotions.
• Review KYC (Know Your Customer) and enhanced due diligence checks on players and payment methods.
• Approve, reject, or escalate withdrawals based on risk assessments and compliance rules.
• Maintain accurate case documentation and fraud reports for audits and regulatory compliance.
• Work closely with Customer Support, Compliance, and Finance teams to resolve payment and risk issues.

OPERATIONS SUPPORT ANALYST / CUSTOMER SUPPORT at RENT PROFILE (2025-05 – Present)

• Oversees UK tenancy applications.
• Reviews information for accuracy and updates account statuses when needed.
• Follows procedure and rules in processing applications with high level of responsibility.
• Deals with clients (agents and landlords) typically through emails, sometimes through calls.
• Follows up and responds to renters who contacts for support via email.
• Performs KYC and CDD.
• Analyze and asses the affordability capacity of renters.

TIER 2 FRAUD AND RISK ANALYST - Officer in Charge at BAYVIEW TECHNOLOGIES INC. (2023-05 – 2025-01)

• Analyze customer's account to prevent fraud and other possible financial losses
• Responsible for investigation and detection of fraud as well as implementation of a program preventing fraud.
• Review documents sent by clients and identify if there are discrepancies and possible tampering
• Ensure Anti-Money Laundering Guidelines are strictly followed and doubtful transactions are promptly escalated
• Perform verification for suspicious accounts for KYC
• Provide decision on delicate cases such as possible chargeback, refund, and sanctions
• Prevents fraudulent players from creating new accounts
• Ensures that compliance on regulatory requirements are met.

FRAUD AND RISK ANALYST - Officer in Charge at BAYVIEW TECHNOLOGIES INC. (2019-06 – 2023-05)

• Apply fraud prevention tools, transaction monitoring systems, and risk rules effectively.
• Identify trends and emerging fraud methods and recommend improvements to risk controls.
• Ensure compliance with AML (Anti-Money Laundering), responsible gaming, and regulatory requirements.
• Protect company revenue while minimizing impact on legitimate player experience.

TIER 2 SENIOR FRAUD AND RISK ANALYST at BAYVIEW TECHNOLOGIES INC. (2018-11 – 2019-06)

SENIOR FRAUD AND RISK ANALYST at BAYVIEW TECHNOLOGIES INC. (2016-03 – 2018-11)

FRAUD AND RISK ANALYST at BAYVIEW TECHNOLOGIES INC. (2014-05 – 2016-03)

GENERAL VIRTUAL ASSISTANT at Man of the Match (2023-06 – 2024-11)

• Served as a Virtual Assistant for an online video game company, handling customer support, managing in-game transactions, and addressing player inquiries.
• Assisted with community engagement, content updates, and administrative tasks to enhance user experience and maintain smooth operations.

GENERAL VIRTUAL ASSISTANT at SLAE/Maverick Online Coaching (2023-02 – 2023-11)

• Provided virtual assistance for an eCommerce company, managing product listings, inventory updates, and order processing.
• Handled customer inquiries, resolved issues efficiently, and supported marketing efforts through social media scheduling and email campaigns.
• Conducted market research and generated reports to optimize operations and drive growth.

POKER FRAUD ANALYST at PARAGON INTERNATIONAL CUSTOMER CARD Ltd. (2012-02 – 2014-01)

Performs essential fraud prevention and associated risks to protect company from suspicious activities and from being exposed to potential loss. Responsible in carrying out three main functions such as:

• Fraud detection and prevention.
• KYC verification, documentation and authentication.
• Ensure compliance on regulatory requirements.

AT&T PHONE CUSTOMER SERVICE REPRESENTATIVE at CONVERGYS (2011-02 – 2012-01)

• Resolves product or service problems by clarifying the customer's complaint via phone call; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.

EBAY CUSTOMER SERVICE AND FRAUD AND RISK ANALYST at SUTHERLAND GLOBAL SERVICES (2009-10 – 2011-01)

• Manage and respond to customer inquiries via eBay's messaging system in a timely and professional manner. Resolve customer issues, ensuring a positive experience.
• List new auctions on eBay, including writing product descriptions, setting prices, and uploading photos

US AIRWAYS CUSTOMER SERVICE REPRESENTATIVE AND ONLINE TICKETING AGENT at ADVANCED CONTACT SOLUTIONS, INC. (2009-03 – 2009-10)

• Assisting customers with flight reservations, ticketing and check-in, boarding, customer service and complaint resolution, as well as receiving aircrafts.