Edelyn Pangilinan
ASSOCIATE I
Talent
MakatiMember since May 30, 2026
Proficient in quickly resolving customer inquiries and issuesLiterate in all major social media platformsSkilled in utilizing CRM tool (Zendesk)Problem-solving and critical thinking abilitiesTroubleshootingStrong verbal and written communication skillsTeam playerKnown for consistently going the extra mile for customer satisfaction
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Proficient in quickly resolving customer inquiries and issuesLiterate in all major social media platformsSkilled in utilizing CRM tool (Zendesk)Problem-solving and critical thinking abilitiesTroubleshooting
About
Helping solve problems such as: locating a package, returning an item or processing a refund/replacement or assisting a delivery driver to get a package to a customer on time. Prepares for customer inquiries by studying products, services, and customer service processes.
Experience
ASSOCIATE I - Amazon Operations Service Philippines Inc.
(2021-01 - 2023-12)
- Helping solve problems such as: locating a package, returning an item or processing a refund/replacement or assisting a delivery driver to get a package to a customer on time.
- Prepares for customer inquiries by studying products, services, and customer service processes.
KMC Solutions - Zenni Optical
(2024-01)
- Delivered exceptional customer service via phone, email, chat, and social media, ensuring a positive experience for every customer interaction.
- Assist customers with prescription eyewear orders, product recommendations, shipping issues, and returns.
- Acted as liaison between customers and internal departments to address fulfillment, billing, and product inquiries.
Education
Humanities and Social Sciences - Polytechnic University of the Philippines (2016-01 - 2018-12)
Bachelor of Science - Psychology - The National Teachers College (2019-01 - 2023-12)
Skills
ASSOCIATE I
