Edian Jacob Clemente

With leadership experience in dispute processing, bureau communications, and client support. Promoted to lead a team of 10 specialists while managing high-volume client interactions and credit disputes. Skilled in problem-solving, customer service, and adapting to changing credit bureau procedures to deliver quality results.

Credit Repair Specialist at Let's Get Funded (2025-01 – 2026-12)

Communicated directly with Experian, Equifax, and TransUnion to resolve disputes and advocate on behalf of clients. Prepared, reviewed, and submitted credit disputes while adapting strategies to changing credit bureau policies and procedures.

Operations Manager at Motoxchange Group (2023-01 – 2025-12)

Managed the overall operations of multiple store locations, overseeing sales performance, inventory management, and daily business activities. Coordinated marketing initiatives to maintain brand consistency, supervised Sales Executives, collaborated with suppliers and manufacturers, and resolved client concerns to ensure excellent customer satisfaction and operational efficiency.

Customer Service Representative at Sumisho (2024-01 – 2022-12)

• Answering customer inquiries via phone, email, chat or walk-ins
• Handling complaints and resolving issues
• Escalating complex problems to higher management

Bachelor in Cooperatives Major in Education – Polytechnic University of the Philippines (2014-01 – 2018-12)