Jan Palisada

Results-driven and highly organized Virtual Assistant with over 4 years of specialized experience in the US credit repair industry and an extensive background in international call center operations. Proven track record in managing end-to-end client onboarding, handling intricate dispute processes (CFPB, FTC, and credit bureaus), and driving sales outreach. Adept at leveraging CRM platforms and marketing automation tools to streamline business workflows and maintain exceptional client relations.

Onboarding Manager / Dispute Specialist / DM Setter - Wealth Accelerator LLC

(2025-01 - 2026-06)

• Managed end-to-end client onboarding processes, ensuring seamless setup and improved customer retention.
• Interpreted complex credit reports, formulated targeted dispute strategies, and submitted official complaints through the CFPB and credit bureaus.
• Handled inbound and outbound customer inquiries, resolved access issues, and drove client engagement via Skool.

Credit Repair Specialist / Cold Caller - 2nd Chance Credit Funding

(2024-05 - 2024-12)

• Executed strategic cold calling campaigns to generate and nurture quality leads for credit repair services.
• Prepared and drafted custom, compliance-focused dispute letters to major credit bureaus for invalid or inaccurate account removals.

Appointment Setter / Cold Caller (Virtual Assistant) - Royal Row Housing Group

(2024-02 - 2024-05)

• Conducted outbound prospecting calls, qualified raw leads, and successfully scheduled discovery appointments for the sales team.

Sales & Customer Service Representative - Credit Vision LLC

(2023-06 - 2024-02)

• Provided stellar customer support and drove revenue growth by educating leads on the long-term benefits of credit restoration.

Intake Specialist & Credit Repair VA - Credit RX

(2022-11 - 2023-06)

• Evaluated prospective client credit files during the intake stage and accurately organized records within the corporate CRM system.

Customer Service Agent - Telus International (Barclays Bank Account)

(2021-07 - 2022-10)

• Delivered top-tier customer and financial service support for a high-volume international banking campaign under strict compliance standards.

Sales & Customer Service Agent - Extend Business Outsourcing

(2020-05 - 2021-07)

• Handled high-volume blended sales and service queues, consistently achieving monthly target KPIs and quality metrics.

Customer Service Agent - Hinduja Global Solutions (HGS)

(2019-03 - 2020-04)

• Provided front-line omni-channel customer assistance, troubleshooting account technical issues efficiently to ensure first-contact resolution.

Bachelor of Science - Marine Engineering - St. Therese MTC College (2015 - 2018)

Secondary Education - Pavia National High School (2011 - 2015)