Edwardo Barsana

IT Support professional with 2 years of practical onsite experience supporting business users, workstations, Windows environments, Microsoft 365, LAN/Wi-Fi, printers, peripherals, remote-support tools, network devices, structured cabling, user access, and CCTV/NVR systems. Experienced in diagnosing and resolving day-to-day hardware, software, connectivity, and user-access issues while maintaining reliable IT operations. Also develops and maintains practical web applications using HTML, CSS, JavaScript, PHP, and MySQL, including company websites, an e-commerce platform, and a web-based clinic management system.

Currently preparing for Cisco CCNA (200-301) with basic knowledge in Cisco Packet Tracer and networking practice.

ICT Technical Support (IT Assistant) - Idealcar Inc. (winterpine group of company)

(2025-01)

• Serve as primary ICT support for 60+ users, responding to daily technical issues and maintaining continuity of office IT operations.
• Diagnose and resolve hardware, software, Windows, LAN/Wi-Fi, connectivity, printer, peripheral, and workstation issues.
• Install, configure, upgrade, maintain, and troubleshoot Windows 10/11 workstations and Microsoft 365 applications.
• Provide remote technical assistance using AnyDesk, VNC, and Remote Desktop Protocol (RDP).
• Assemble, upgrade, deploy, and maintain employee workstations, including hardware replacement and configuration.
• Configure network devices and troubleshoot LAN/Wi-Fi connectivity, addressing endpoint and network-access issues.
• Install, manage, and trace structured LAN cabling for office and CCTV installations.
• Configure basic Windows Server services and assist with local user administration, shared-folder access, and NTFS permissions.
• Upgrade CCTV infrastructure from analog to IP, configure NVR systems, and review recorded footage for operational requirements.
• Perform preventive maintenance and document technical issues, troubleshooting steps, and resolutions.
• Build and maintain the company website idealcar ph and quad film ph website.

IT Intern - Marco Polo Ortigas Manila (5-Star Hotel)

(2024-03 - 2024-06)

500 Hours

• Provided IT support and troubleshooting assistance across multiple departments.
• Installed and configured computers, operating systems, applications, and workplace peripherals.
• Troubleshot LAN, printer, connectivity, and common end-user technical issues.
• Assisted with Active Directory password resets and user-support requests.
• Maintained IT asset inventory and assisted with technical setup and IT support for company events.

Bachelor of Science in Information System - Technological University of the Philippines Manila (2020-06 - 2024-08)