Om Mirchandani

Results-driven IT Support Specialist and AWS Certified Cloud Practitioner with a unique combination of technical expertise, infrastructure management, and multi-functional team operations.

Inventory Processing Specialist at Reps & Co. (2024-04 – Present)

• Own document processing workflows and manage database inventories, leveraging advanced data tools to maintain 100% systemic sync across active technical assets.
• Engineer and troubleshoot delivery tickets and asset tracking sheets to maximize speed, quality control, and transactional visibility.
• Develop structured spreadsheet reporting protocols to optimize logistics data handoffs between internal operational teams and external stakeholders.

Freelance Data Analyst & CRM Administrator at U.S. Client (2022-06 – 2022-09)

• Maintained technical integrity, plugins, and custom configurations for business critical WordPress infrastructure and Boomtown CRM web application systems.
• Transformed unorganized legacy client spreadsheets into functional interactive visual analytics dashboards using Excel and Power BI to support data-driven decision making.
• Authored system documentation, technical tracking logs, and automated operational reporting scripts to significantly compress executive reporting timelines.

Systems & Operations Manager (Distribution Center) at Ramesh Trading Corp. (2008-02 – 2016-02)

• Supervised IT equipment lifecycles, performed desktop workstation tier-1 hardware maintenance, and coordinated complex local computing architecture scaling.
• Spearheaded end-to-end logistics operations, scaling resource allocation across 15+ permanent and temporary floor technicians.
• Maintained a rigorous 98% accuracy baseline on strict annual inventory evaluations while generating enterprise productivity and safety compliance documentation for executive stakeholders.

First-Level Technical Support Representative at Sykes Asia Inc. (Verizon Account) (2006-08 – 2008-02)

• Troubleshot foundational hardware, network link issues, account provisioning configurations, and local system connectivity issues for high-volume enterprise telecom customers.
• Consistently surpassed strict first-contact resolution SLA targets while managing technical issue escalation tickets through formal tracking pipelines.
• Translated intricate service configuration documentation into plain, easily understood operational steps to drive high consumer customer satisfaction ratings.

Remote ESL Instructor at RareJob Inc. (2020-11 – Present)

• Deliver professional communication curriculum to multi-tiered international student populations, authoring custom developmental analytics assessments post-session.

Systems Support Specialist / VA at The Virtual Hub (2021-12 – 2022-03)

• Coordinated production website system migrations, domain name redirection mappings, search engine optimization metadata tracking, and digital media layouts via Canva.

Bachelor of Science in Computer Science – AMA Computer College (2005-05)