Aira Maquiling

Dedicated Administrative Support professional with experience in document management, data entry, and customer service, Proficient in Microsoft Office and Google Workspace with strong organizational and communication skills. Ready to provide reliable and efficient virtual administrative support.

Back Office Support - Prudential Guarantee And Assurance, Inc. - General Santos, Province Of South Cotabato, Philippines

(2025-03)

Assisted with administrative tasks, document preparation, and data management while ensuring accuracy and confidentiality.

• Processed and verified insurance documents.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Maintained accurate client records and databases.
• Prepared and maintained documentation for office operations, improving organization and accessibility.

Office Staff Assistant - SGI Philippines General Insurance - General Santos, Province Of South Cotabato, Philippines

(2024-01 - 2025-01)

Coordinated office activities and maintained organized filing systems to enhance workflow efficiency.

• Prepared and organized office documents.
• Provided exceptional customer service to clients over phone and email communications, leading to improved client satisfaction ratings.
• Coordinated with internal teams regarding policy processing.
• Generated detailed reports on operational activities to support data-driven decision-making processes.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.

Bachelor of Physical Education - Physical Education - Ramon Magsaysay Memorial Colleges (2019-03)