Efraim Don David

Highly motivated and client-focused professional with extensive experience in customer engagement, customer service, B2B appointment setting, and support across diverse industries. Skilled in providing personalized solutions, guiding clients through complex processes, and ensuring exceptional customer experiences. Adept at handling inquiries, resolving issues efficiently, and building strong, long-term client relationships.

Experienced in Quality Assurance (QA) training, coaching, and team support, helping improve service standards, call handling, and overall team performance. Recognized for excellent communication skills, strong attention to detail, and the ability to adapt in fast-paced environments while maintaining a professional and approachable demeanor.

Compliance Specialist / QA Analyst at WQC GROUP PH (2019 – Present)

• Identify client needs, recommend appropriate services, and schedule qualified appointments for further discussions as a B2B appointment setter.
• Coach, support, and guide team members in following established company procedures and ensure proper implementation during client engagements.
• Train employees on implementing proper company processes.

Customer Support / Sales Representative at SITEL PH (TARLAC) – CHOICE HOTELS (2017 – 2019)

• Assist clients in efficiently completing hotel reservations, ensuring a smooth and timely process.
• Provide clients with clear guidance on available options and features for their hotel reservations.

Customer Service Representative / Sales at SUTHERLAND GLOBAL SERVICES – MICROSOFT (2011 – 2016)

• Provide expert assistance to customers regarding Microsoft products, including features and benefits.
• Support customers with Microsoft digital orders and guide them on proper installation and usage on their devices.

Bachelor of Science in Nursing – Ecumenical Christian College (2005-01 – 2007-12)

Secondary – Ecumenical Christian College (2000-01 – 2005-12)