Efren Gayosa

Experienced in casino operations and gaming compliance, with additional expertise as a self-taught AI-assisted web developer. Skilled in leveraging modern AI and no-code tools to create websites and digital solutions. Detail-oriented, adaptable, and committed to continuous learning, with a strong ability to combine operational knowledge with technology-driven problem solving.

Gaming Compliance Officer - Megaxcess IT Solutions

(2024-01 - 2025-12)

• Conducted compliance audits of online casino operators to ensure adherence to PAGCOR regulations, policies, and licensing requirements.
• Reviewed gaming platforms, operational processes, and KYC (Know Your Customer) verification procedures to identify compliance gaps and regulatory risks.
• Prepared audit findings and compliance reports, working with operators to address issues and maintain regulatory compliance.
• Checked whether operators were using regulated e-wallets, banking channels, and payment methods in compliance with Anti-Money Laundering Act (AMLA) requirements and applicable financial regulations.

Shift Manager - El Rancho Casino

(2020-01 - 2023-12)

• Oversaw daily casino operations to ensure smooth shift performance, compliance with procedures, and proper coordination across gaming floor activities.
• Monitored CCTV surveillance, player betting patterns, and gaming activity to detect irregularities, ensure security, and maintain game integrity.
• Supervised cage operations, including cash and chip transactions, verified handpay winners, and supported basic AML checks to help ensure transactions complied with regulatory standards.
• Ensured accurate data entry and reporting of operational records, including bonuses and markers, to maintain correct end-of-shift balancing and compliance.

Depot Supervisor - Ck Hardware

(2019-01 - 2020-12)

• Supervised daily depot operations, ensuring efficient handling, storage, and dispatch of hardware materials and inventory.
• Monitored stock levels, deliveries, and warehouse organization to maintain accuracy and prevent discrepancies.
• Coordinated with staff and suppliers to ensure timely receiving and release of goods while maintaining proper documentation.
• Ensured compliance with safety procedures and maintained orderliness within the depot for smooth operational flow.

Associate Software Engineer - Accenture

(2018-01 - 2019-12)

• Provided technical support for Salesforce platform users, resolving client issues related to system functionality, access, and performance.
• Assisted in configuring Salesforce features, including workflows, user settings, and basic system customization based on requirements.
• Investigated and diagnosed platform issues, coordinating with system administrators to ensure timely resolution and minimal business disruption.
• Supported end-users by troubleshooting errors, documenting solutions, and maintaining system stability and data integrity.

Bachelor's of Science - Information Technology - Far Eastern University Diliman (2013-01 - 2017-12)