Customer Service Professional | Fraud & Claims Specialist | Problem Solver
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Customer service and banking professional with 4 years of experience in customer support, fraud and claims, account management, and case handling. I’m comfortable working in fast-paced environments, handling sensitive concerns, and solving problems with accuracy and care. I’m also a Banker Coach, where I help new team members learn processes and improve their work. I’m a quick learner, detail-oriented, adaptable, and focused on providing good service while getting things done right.
I have 4 years of experience in customer service, fraud and claims operations, and banking support.
Fargo, I handle 30–40 customer calls daily, assisting with account concerns, fraud prevention, account retention, and account closure requests. I review accounts for suspicious activity and work with internal teams and branch bankers to resolve cases. I also serve as a Banker Coach, helping train and support new team members.
In my previous role, I handled an average of 48 fraud cases daily, mainly reviewing check deposit transactions, conducting verification calls, documenting cases, and assessing fraud risks. Before joining Wells Fargo, I worked at Concentrix, where I handled 30 customer interactions daily, increasing to 50–60 during peak season, assisting with payments, renewals, account maintenance, and basic troubleshooting for Intuit products.
I completed four years of undergraduate studies in Bachelor of Science in Instrumentation and Control Engineering at Rizal Technological University from 2019 to 2023. My studies helped me develop skills in troubleshooting, data interpretation, process control, and system analysis.
