Shane Valete

Three years' experience in Customer Service Representative Industry. Ability to work in a fast-paced, intense environment smoothly. Committed to provide total quality of work. Skilled at interacting with clients of all socioeconomic backgrounds. Hard worker, quick learner and ability to assume responsibility.

Customer Service Representative – Senior Fraud Analyst - DoorDash - Telus International – Corporate Center 3, Vertis North, Quezon City

(2023-07)

• Monitor transactions and account activities for potential fraudulent patterns using specialized tools and techniques.
• Analyze data anomalies, trends and red flags to identify suspicious activities like, unauthorized transactions, identity theft, or account takeovers.
• Review reports and alerts generated by fraud detection systems to prioritize investigations.
• Contact customers regarding suspected fraudulent activity to verify information and take necessary actions to mitigate losses.
• Document findings and build a comprehensive case file to support fraud claims.

Customer Service Representative – Hotel Reservations - Expedia - Sykes International – Don Chino Roces Avenue, Makati, Metro Manila

(2022-08 - 2023-07)

• Accurately inputting customer information into the reservation system to secure their desired room types and dates.
• Answering questions about the hotel policies, amenities, local attractions, and directions.
• Accommodating special needs or requests from guests, such as early check-in or late check-out.
• Addressing complaints or concerns regarding reservations in a professional and timely manner.
• Responding promptly to customer inquiries regarding room reservations, rates, packages, and hotel facilities.

Bachelor of Science - Information of Technology - Our Lady of Fatima University (2018 - 2022)

Senior High School - Our Lady of Fatima University (2016 - 2018)

High School - Salvador Araneta Memorial Institute (2012 - 2016)