Ellaiza Arcadio

Experienced IT Specialist in Virtual Assistance through Software QA and skilled in Social Media Management and Community Moderation. Expertise in ensuring quality software delivery, fostering positive community engagement, and maintaining safe online environments. Committed to excellence, teamwork, and client satisfaction in dynamic settings.

Social Media and Community Moderator at RIVALRY (2024-07 – 2026-06)

• Community Management & Engagement: Proven experience in managing online communities, fostering positive interactions, and encouraging user participation. Skilled in initiating conversations, responding to community feedback, and creating a welcoming environment that promotes user retention and growth.
• Content Moderation: Expertise in reviewing and moderating user-generated content across various formats (text, images, videos) to ensure it aligns with community guidelines. Skilled in identifying and removing inappropriate, offensive, or harmful content promptly to maintain a safe environment.
• Comment and Message Monitoring: Demonstrated ability to actively monitor user comments, direct messages, and posts in real-time across social media platforms, forums, and websites, ensuring that all communications comply with community standards.
• Spam and Abuse Detection: Proficient in identifying and managing spam, fake accounts, and abusive behavior, ensuring the integrity and security of the community. Experienced in utilizing manual checks to prevent malicious activities.
• Enforcing Community Guidelines and Policies: Strong understanding of community guidelines and policies, with a track record of ensuring consistent enforcement across all user interactions. Able to implement and enforce rules impartially while maintaining a positive user experience.
• Escalation of Critical Issues to Appropriate Teams: Experienced in identifying serious issues (such as threats or legal concerns) and escalating them to the appropriate teams for timely and effective resolution. Maintains clear communication to ensure issues are handled appropriately.

Software Quality Assurance Tester at HIGHLY SUCCEED INC. (2022-02 – 2024-06)

• System Application Management: Overseeing and maintaining system applications for healthcare database management, ensuring functionality and security compliance.
• User Acceptance Testing (UAT) and System Cycles: Conducting UAT and multi-system cycles to validate system performance and interoperability across different platforms.
• End-to-End Process Analysis: Analyzing the end-to-end process of healthcare data management systems to identify inefficiencies, bottlenecks, and areas for improvement.
• Technical Documentation: Creating detailed technical documentation including test plans, test cases, and QA reports to ensure thorough documentation of testing processes and outcomes.
• Release Management: Ensuring timely release of system updates and enhancements, coordinating with development teams to meet release deadlines.
• Team Coordination: Establishing and leading cross-functional teams for different projects, fostering collaboration and ensuring alignment with project objectives.
• Quality Assurance Standards: Implementing and adhering to QA standards and best practices in healthcare IT, maintaining regulatory compliance and data integrity.

Bachelor of Science in Information Technology – University of the East- Manila (2018 – 2022)