Jericho Silvano

Demonstrated sharp analytical skills and attention to detail, efficiently evaluating user-generated content. Consistently exceeded performance benchmarks in content moderation by maintaining a high accuracy rate. Highlights: Consistent KPI for 3 months being a SME that handled a team for 4 months

Social Media Content Moderator at Teleperformance (2024-02 – 2026-05)

• Demonstrated sharp analytical skills and attention to detail, efficiently evaluating user-generated content.
• Consistently exceeded performance benchmarks in content moderation by maintaining a high accuracy rate.
• Highlights: Consistent KPI for 3 months being a SME that handled a team for 4 months

IT Help Desk Intern at Turris Philippines Inc. (2023-04 – 2023-08)

• Provided efficient technical support during a 4-month internship, resolving user hardware, software, and system issues through effective basic troubleshooting.
• Assisted in basic network configuration and maintenance, including monitoring connectivity, managing cables, and troubleshooting local area network (LAN) issues.
• Diagnosed and resolved technical tickets promptly, ensuring minimal downtime for staffs.

Bachelor of Science in Information Technology – Polytechnic University of the Philippines (2019 – 2023)