Customer Service Representative - Collection Specialist at Global Agility Solutions (2025-11 – 2026-04)
- Answer high volumes of incoming calls from clients or customers regarding overdue payments, billing inquiries, or late notices.
- Securely process payments over the phone and update billing ledgers and financial management databases in real-time.
English Tutor at Freelance (2024-10 – 2025-10)
- Work with students to improve their skills in English.
- Preparing lesson plans, conducting tutoring sessions, assessing student progress and providing feedback.
ESL Teacher at Brent Oxphone Ltd. (2023-06 – 2024-07)
- Participated in professional development courses related to ESL instruction.
- Maintained accurate records of student attendance, assessment scores and progress reports for each student.
Technical Support Representative at Teleperformance (2021-08 – 2021-10)
- Troubleshoot customer inquiries related to software and hardware issues.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Diagnosed system errors and implemented solutions to resolve them.
- Monitored customer feedback to ensure high levels of satisfaction.
Customer Service Representative at Alta Resources Philippines Inc. (2019-09 – 2020-09)
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative at Alta Resources Philippines Inc. (2018-09 – 2018-12)
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Assistant Processor/Teller at PH Crop Insurance Corporation (2017-11 – 2018-01)
- Assisted in the processing of loan applications and paperwork for customers.
- Compiled reports and maintained records related to loan processing activities.
- Processed payments from customers on a timely basis according to established procedures.
- Performed data entry into computer systems to update customer information.
