Elle

Answer high volumes of incoming calls from clients or customers regarding overdue payments, billing inquiries, or late notices. Securely process payments over the phone and update billing ledgers and financial management databases in real-time.

Customer Service Representative - Collection Specialist at Global Agility Solutions (2025-11 – 2026-04)

• Answer high volumes of incoming calls from clients or customers regarding overdue payments, billing inquiries, or late notices.
• Securely process payments over the phone and update billing ledgers and financial management databases in real-time.

English Tutor at Freelance (2024-10 – 2025-10)

• Work with students to improve their skills in English.
• Preparing lesson plans, conducting tutoring sessions, assessing student progress and providing feedback.

ESL Teacher at Brent Oxphone Ltd. (2023-06 – 2024-07)

• Participated in professional development courses related to ESL instruction.
• Maintained accurate records of student attendance, assessment scores and progress reports for each student.

Technical Support Representative at Teleperformance (2021-08 – 2021-10)

• Troubleshoot customer inquiries related to software and hardware issues.
• Utilized remote access tools to connect remotely with customers' systems when necessary.
• Diagnosed system errors and implemented solutions to resolve them.
• Monitored customer feedback to ensure high levels of satisfaction.

Customer Service Representative at Alta Resources Philippines Inc. (2019-09 – 2020-09)

• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Resolved problems by working with other departments to provide solutions that meet customer needs.

Customer Service Representative at Alta Resources Philippines Inc. (2018-09 – 2018-12)

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Maintained a high level of professionalism when dealing with difficult customers
• Answered customer inquiries and provided accurate information regarding products and services.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Assistant Processor/Teller at PH Crop Insurance Corporation (2017-11 – 2018-01)

• Assisted in the processing of loan applications and paperwork for customers.
• Compiled reports and maintained records related to loan processing activities.
• Processed payments from customers on a timely basis according to established procedures.
• Performed data entry into computer systems to update customer information.

BS in Business Administration – Saint Mary's University (2013 – 2017)