Jhon Ely Regalado CSSYB

Sales Force Effectiveness (SFE) January 2024 - Present

• Designing and manage all Dashboards for the BU head, Product Manager, Finance, and Audit using the following: ( Power BI, Azure, Salesforce and In-house Dashboard )
• Manage Field Force KPI Actual Performance and provide the following:
• Insight and Challenge Report to BU Heads and Learning Team to secure the gaps.
• Incentive Report based on Actual Performance.
• Process Target Setting - End to end process on Target Setting by Creation to monitor and updates.

Visual Presentation - Weekly and Monthly Sales Report Presentation.

• Operation Support - Conduct side by side support across all Territory Sales Manager in system navigation.
• Maintenance in Field force tool for call coverage and order taking.
• Conduct field works with Territory Sales Manager to ensure the quality of standard call coverage.
• Learning and Development - Conduct training and refresher course across all departments at System and Excel Microsoft and Navigation of Monthly Report to better understanding in all official reports.
• Handled end to end process, support and report in SFE.

Monthly and Weekly Performance Tracker / Report

Monitor and maintain end to end process and concern in all SFE System

• Sales Report - Collaborative management in correct tagging of the following

Account, Territorial, District and Technical.

• Close collaboration on system maintenance and improvement with Southeast Asian countries, including Thailand and Singapore.

Sr. Business Intelligence & SFE September 2022 - January 2024

-Manage all dashboard to make all reports seamless to understand and navigate such as: (Business

-Review, Trade Analyzer, PMO, Sales Report and Executive Dashboard and other New Dashboard requested from BU Head).

-Process and support Target Setting.

-Visual Presentation - Monthly Sales Report presentation

-Operation Support - Conduct side by side support across all professional medical representation in system navigation.

-Learning and Development - Conduct training and refresher course across all department in system and Excel Microsoft to better understanding in all official reports.

-Handled end to end process, support and report in SFE.

-Monthly and Weekly Performance Tracker / Report

-Monitor and maintain end to end process and concern in all SFE System

Loyalty Development Lead And Business Intelligence Manager April 2019 - September 2022

• Manage the CRM & Loyalty database system data quality
• Co-lead management of Loyalty Brand budget
• Lead technical support and development in coordination with I. T
• Provide reports and analysis for Loyalty and Brand initiatives
• Develop strategy that augment card renewal, activation, andpurchase
• Supervise loyalty officer and CSR team
• Overall lead for store validation and program activation
• Standardize reporting process
• Track Daily Performance of Multiple Brand
• Analyze the performance trend.
• Comparative of Performance daily, monthly, quarterly and yearly.
• Sales and Performance projection
• Provide Daily Insights and Recommendation

Senior Assistant Business Intelligence June 2018 - March 2019

• Provide the following sales reports and analysis to top management (Consumer & Healthcare).
• MDI Report
• Sales Performance
• Sales Performance per Channel
• Monitor and Maintain CRM database (SFE Tool)
• Lead training for sales and marketing reporting system
• Oversee daily sales performance of Medical Representative for both Consumer and Healthcare accounts.
• Standardize scorecard for sales team
• Supervise the productivity of Sales and Medical Representatives for all accounts.
• Call Performance Report (Planned & Actual)
• Call Rate
• Call Reach
• Call Frequency

Learning Specialist December 2012 - May 2018

• Supervise and train agents under CSR management team
• Develop training programs and strategies to boost up team performance
• Manage top customers inquiries and complaints
• Maintain and update customer information thru CRM database
• Provide recommendations and support technical inquiries

Bachelor Of Science in Information Technology