Jenny B.
Business Intelligence Specialist
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About
Analytical and detail-oriented Business Intelligence Specialist with 8+ years of experience transforming complex data into actionable business insights through interactive dashboards, reporting, and data visualization. Proficient in Looker Studio, BigQuery, Google Sheets, Excel, ETL, and CRM systems. Experienced in customer support, e-commerce operations, and virtual assistance, with a strong ability to improve processes, solve business problems, and support data-driven decision-making.
Experience
Business Intelligence Specialist at TELUS International Phil (2022-01 – Present)
- Designed and maintained interactive KPI dashboards using Looker Studio, BigQuery, Google Sheets, and Excel, enabling leadership to monitor business performance in real time.
- Built automated reporting solutions that reduced manual reporting efforts and improved reporting accuracy.
- Collaborated with global Quality teams to deliver calibration dashboards across multiple TELUS sites worldwide.
- Performed ETL processes to collect, clean, and transform large datasets into business-ready reports.
- Ensured data integrity through quality assurance and validation processes.
E-Commerce Virtual Support at Freelance (2022-01 – Present)
- Managed customer support through email, live chat, and social media while maintaining excellent response times.
- Updated Shopify product listings, pricing, images, and inventory.
- Maintained organized spreadsheets and operational reports for business tracking.
- Assisted marketing campaigns through product launches, promotions, and content scheduling.
- Created marketing graphics using Canva.
- Helped improve day-to-day administrative workflows.
CSR & Sales - Omnichannel at TELUS International Phil (2017-01 – 2022-12)
- Delivered omnichannel customer support through phone, email, and live chat.
- Consistently achieved customer satisfaction goals while resolving complex customer issues.
- Identified upselling opportunities that contributed to sales performance.
- Handled high-volume customer interactions while maintaining quality standards.
Front Desk Agent at Sofitel The Palm Dubai (2014-01 – 2017-12)
Reservation Agent at Wyndham Grand Hotel Qatar (2011-01 – 2014-12)
Telephone Operator at Wyndham Grand Hotel Qatar (2010-01 – 2011-12)
