Emmanuel Petere
Hospitality professional with strong experience in food and beverage operations, customer service, barista preparation, and team leadership
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About
Hospitality professional with strong experience in food and beverage operations, customer service, barista preparation, and team leadership. Proven ability to increase sales through upselling, maintain high service standards, and support daily store operations including inventory control and staff coordination. Experienced working in café and restaurant environments across the Philippines, Malaysia, and the UAE.
Seeking a position where I can contribute my beverage knowledge and service excellence while continuing to develop my skills in specialty tea and coffee.
Experience
Barista/ Branch in charge - Bliss Tea - Dubai
(2024-07 - 2025-06)
- Managed opening and closing operations and supervised staff schedules.
- Handled inventory ordering and stock rotation.
- Ensured quality control, hygiene, and cleanliness standards.
- Operated espresso machines, grinders, blenders, and POS systems.
- Resolved customer concerns professionally to improve satisfaction.
Bar Captain - WIP Souled Out - Malaysia
(2022-12 - 2024-03)
- Delivered excellent customer service and handled escalated concerns.
- Conducted staff training on service standards and upselling techniques.
- Monitored product usage, wastage control, and inventory levels.
Bartender - BLONDE Cafe - Malaysia
(2019-10 - 2020-03)
- Prepared beverages while maintaining high customer service standards.
- Recommended promotions and add-ons to increase sales.
Bartender - WIP Souled Out - Malaysia
(2017-05 - 2019-08)
- Supported sales targets through promotions and upselling.
- Prepared café beverages and supported daily bar operations.
Education
Ship Catering Services - Lucky 8 Norzagaray Training Center Corp. (2021-10)
Bartending skills - Manila Montessori College (2016-12)
