Emmaculate Oswa

Track & Trace Specialist with experience monitoring high-volume freight shipments, coordinating with carriers, terminals, and customers to ensure timely delivery and proactive shipment visibility. Skilled in shipment tracking, freight booking, exception management, carrier communication, CRM systems, and logistics coordination. Proficient in Salesforce, HubSpot, Zendesk, Google Workspace, and Microsoft Office.

Recognized for accuracy, strong communication, and the ability to thrive in fast-paced logistics environments.

Telephone Interviewer at Dynata Philippines (2026-01 – 2026-06)

Market Research

• Conducted high-volume outbound market research calls while maintaining professionalism and compliance with privacy requirements.
• Followed survey scripts and procedures accurately while recording respondent information with strong attention to detail.
• Managed multiple calls and survey requirements efficiently while consistently meeting productivity and quality standards.

Customer Service Representative at EXL (2025-06 – 2025-10)

Standard Insurance

• Assisted an average of 40 customers daily with insurance verification, billing inquiries, and account-related concerns.
• Provided accurate policy and account information while maintaining professional, customer-focused communication.
• Maintained accurate customer records and documented customer interactions using CRM systems while following established procedures.

Customer Service Representative at Foundever (2024-09 – 2024-11)

Alight Insurance (Seasonal)

• Managed approximately 30 customer calls daily involving registrations, renewals, appointments, and insurance claims.
• Assisted customers with billing inquiries and account information while providing accurate and professional support.
• Delivered clear product and service information while following established procedures and maintaining a customer-focused approach.

Customer Service Representative at FPOSI / DDC Group (2023-03 – 2024-07)

TFORCE Freight Logistics

• Tracked and traced 80–100 inbound freight shipments daily, monitoring real-time status and proactively communicating updates, delays, and exceptions to customers and carriers.
• Coordinated with hub terminals and dispatch teams to resolve missed pickups and shipment issues, escalating and following up until resolution to keep deliveries on schedule.
• Prepared freight quotations and shipment bookings, maintained accurate documentation and CRM records, and coordinated with internal teams to ensure visibility throughout the shipment process.

Customer Service Representative at SYKES / SITEL Group (2021-10 – 2022-11)

Expedia

• Managed 70+ daily travel bookings and itinerary changes accurately while working under time pressure.
• Processed refunds and transactions accurately while handling a high-volume workload.
• Communicated schedule and reservation changes proactively to customers, ensuring they received clear and timely updates.

Private School Teacher / TLE Coordinator at Saint Isidore Child Development Center Inc. (2012-06 – 2015-03)

• Prepared lesson plans and managed classroom administration across multiple grade levels while meeting deadlines and maintaining organized records.
• Coordinated school activities and maintained accurate student records, schedules, and related documentation.
• Communicated professionally with parents, students, and school administrators while addressing concerns and coordinating activities effectively.

Bachelor of Secondary Education in Technology and Livelihood Education – Cebu Technological University (2012)