Megan Mercado

A solid team player with an outgoing and positive demeanor and over six years of experience in the logistics industry. Skilled in handling multiple tasks simultaneously while maintaining accuracy and efficiency. Seeking a full-time position that offers professional challenges and opportunities to apply strong time management and problem-solving skills.

CSR, Sales / Opener at 411 Locals (2016-04 – 2017-12)

• Manually searching my own leads to make sale since the list that the client was providing was not reliable.
• Calling potential business owners that are willing to expand their business through the help of SEO.

CSR, Logistics/CSR-Dispatch at Midwest Freight Systems (2019-07 – 2024-01)

• Tracked orders and notify customer of status and potential delay.
• Managing loading, unloading, movement and sorting supplies to keep deliveries on schedule.
• Monitored inbound and outbound freight operations to establish timely delivery of packages.
• Entering and building loads for dedicated customers, ensuring correct plant codes and addresses are on the system for accurate pickup and delivery locations.
• Coordinated shipping request and documented accuracy to achieve correct billing.

Track and Trace Specialist | Virtual Assistant at Armstrong Transport Group (2024-04 – 2025-06)

• Monitored shipments and proactively notified the Account Manager and Covering Reps of potential delays or recovery.
• Communicated with drivers and carriers through inbound and outbound calls to ensure timely pickups and deliveries.
• Maintained accurate and up-to-date load board and shipment status records.
• Updated and managed EDIs for dedicated loads.
• Requested, collected, and organized Bills of Lading (BOL) and Proofs of Delivery (POD) from drivers, carriers, and customers.

Bachelor of Arts in Major in Mass Communication – PHINMA - University of Pangasinan