Dharyll Galilo

Monitored shipment progress using Mcleod and Macropoint (GPS) ensuring timely delivery and exception handling. Utilize Chain App for automations of load updates but with minimal supervision. Doing Inbound, Outbound, SMS, and email to support drivers, carriers, and customers.

Track and Trace Specialist at Ready-2-Xecute (2025-07 – 2026-07)

• Monitored shipment progress using Mcleod and Macropoint (GPS) ensuring timely delivery and exception handling.
• Utilize Chain App for automations of load updates but with minimal supervision.
• Doing Inbound, Outbound, SMS, and email to support drivers, carriers, and customers.
• Collaborates with National Account Managers, Account Representatives, and Account Specialists to build cross-functional strategies that align customer needs with operational capabilities.
• Coordinated with carrier partners to resolve transit delays, improving customer satisfaction and reducing disruptions.
• Maintained accurate documentation including proof of delivery, bill of lading, and compliance records.
• Providing time to time update to our customer to ensure they are updated with the movement of their products.

Customs Entry Writer / Track and Trace Specialist at Freelancing (2023-03 – 2025-07)

As a Customs Entry Writer

• Prepared and filed accurate ISF, AMS, and customs entries, ensuring compliance with U.S. import regulations
• Monitored PGA holds, clearance status, demurrage, and detention; proactively resolved exceptions to avoid penalties
• Generated and reviewed Invoices, CBP Form 7501 (Entry Summary), CBP Form 3461 (Entry/Immediate Delivery), ACR reports, and ABI history to ensure compliance with U.S. Customs regulations
• Coordinated with steamship lines, customs brokers, truckers, and overseas agents for seamless cargo movement (FCL & LCL)
• Verified documentation including commercial invoices, packing lists, and bills of lading to ensure proper classification and valuation.
• Applied correct Harmonized Tariff Schedule (HTS) codes and monitored regulatory changes to maintain compliance.
• Managed entry filings through electronic systems (e.g., ACE, EDI), ensuring timely submission and recordkeeping.
• Handling truck dispatching and delivery appointments

Track and Trace Specialist at Freelancing (2023-03 – 2025-07)

As a Track and Trace Specialist

• Manage assigned boards, tracking shipments from dispatch to delivery, ensuring real-time updates between brokers and drivers.
• Working closely with National Account Manager / Account Representative for quick resolution with escalations during pick up, truck issues, delays, lumper fees, detentions and delivery.
• Tracking shipments using GPS (Macropoint) and TMS tools (McLeod) to provide accurate delivery timelines.
• Updating customer in a timely manner to provide excellent service.
• Doing outbound call to check calls to the drivers and dispatch.
• Handling email for updates, communicate with customers, and receiving BOL and POD from dispatch.

Criminal Web Data Processor at Valor Global (2023-12 – 2024-08)

• Conduct research using the public records index.
• Enter results into our proprietary systems, marking them as either clear (no information found) or detailing the information found, as per client instructions.
• Communicate proactively with my supervisor about court holidays and delays.
• Inform my supervisor about any changes in courthouse structure, processes, or fees.
• Maintain the quality and turnaround time (TAT) standards set by InformData.
• Assist in ordering and fulfilling court copy requests.

Rep II, Customer Service (Order Management) at Cardinal Health International Philippines (2023-03 – 2023-11)

• Handles orders for distribution centers and internal customers, ensuring they align with scheduling, demand planning, and inventory.
• Entering all necessary order information into our internal systems, review the contents, and make sure orders are closed once completed.
• Responding to questions from internal customers about order tracking, on-hold statuses, back orders, and high-priority issues.
• Identify and communicate solutions for order delays, missing information, and product availability based on customer profiles.

Certification Specialist at HGS Offshore Staffing Solutions (HGS OSS) (2022-05 – 2022-08)

• Handles the review and processing of insurance certification applications.
• Communicate with clients to gather necessary information and clarify any doubts they might have.
• Ensures that all certifications meet the required standards and regulations.
• Addressing any issues or discrepancies in the certification process and find solutions.
• Generate reports on the status of certifications and any trends or issues that arise.

Associate Customer Support at Insurance Support Services International Corporation (ISSICORP) (2020-11 – 2021-10)

• Handles inquiries from clients, providing them with information and assistance regarding their policies and claims.
• Address and resolve any issues or concerns clients may have, ensuring they have a positive experience.
• Update and maintain accurate records in our systems, ensuring all client information is current and correct.
• Generate and analyze reports to track the status of client inquiries and identify any trends or areas for improvement.

Business Process Associate II at Adec Innovations (2020-01 – 2020-10)

• Provides underwriting interpretations and quotations within established guidelines.
• Negotiate once the underwriting process is complete, I engage in negotiations within the contracts of our clients.
• Assess current insurance-related processes to identify areas for improvement and ensure they run efficiently.
• Develops and implement strategies to enhance process performance and support the company's goals.
• Conduct regular quality checks to ensure processes are followed correctly and meet company standards.

High School Graduate – Carmona National High School (2017-06 – 2018-04)