Ericbon Balmes

Drafted demand letters for litigation and pre-suit cases (Personal Bodily Injury, Underinsured, Uninsured cases), ensuring accuracy, clarity, and compliance with legal standards. Managed case documentation by organizing medical records, evidence, and exhibits to support personal injury claims. Prepared case summaries and structured reports for attorneys, enhancing efficiency in case evaluation and negotiation.

Virtual Demand Writer at Saeedian Law Group (2026-05 – 2026-08)

• Drafted demand letters for litigation and pre-suit cases (Personal Bodily Injury, Underinsured, Uninsured cases), ensuring accuracy, clarity, and compliance with legal standards.
• Managed case documentation by organizing medical records, evidence, and exhibits to support personal injury claims.
• Prepared case summaries and structured reports for attorneys, enhancing efficiency in case evaluation and negotiation.
• Collaborated with legal teams and case managers to streamline communication strategies and improve workflow.
• Conducted legal research to strengthen arguments and ensure well-supported demand packages.
• Handled personal injury cases including bodily injury claims, applying analytical and problem-solving skills at Saeedian Law Group.
• Utilized legal tools such as Filevine, Dropbox, Microsoft tools and AI platforms to process, track, and deliver demand documents efficiently.

Demand Drafting Tier 2 Specialist (Demand Writer) at OfficePartners 360 (2023-04 – 2026-05)

• Demonstrated expertise in communication skills through the preparation of demand letters such as litigation and pre-suit, ensuring compliance with legal standards.
• Proficient in data management through the collection and analysis of evidence to support claims effectively.
• Showcased collaboration skills by effectively developing communication strategies with clients and team members.
• Exhibited document management proficiency by preparing comprehensive case summaries and reports.
• Applied problem-solving skills through legal research and analysis to develop sound legal arguments.
• Ensured high standards in document management through effective preparation and filing of legal documents.
• Handled Personal Bodily Injury cases at Morgan & Morgan Law Firm.
• Expert in navigating tools such as Letify, Microsoft tools and any other AI tools to process a demand.

Customer Service Support - (Subject Matter Expert) at Entertech Inc (2022-02 – 2023-04)

• Demonstrated strong customer service skills by guiding parents through the casting registration process, ensuring a positive experience.
• Exhibited time management by efficiently managing and responding to a high volume of inquiries in a timely manner.
• Applied interpersonal skills by effectively managing both inbound and outbound client interactions to resolve issues.
• Exemplified problem-solving capabilities by swiftly resolving customer concerns to uphold satisfaction levels.
• Recognized as a retention specialist for effectively managing client accounts and minimizing refunds.
• Demonstrated a proactive approach in resolving client issues before escalation, enhancing customer satisfaction.
• Leveraged a data-driven approach to provide tailored recommendations to clients based on insights.
• Served as Subject Matter Expert by mentoring new hires, conducting training sessions, and providing guidance on complex customer scenarios.
• Acted as a knowledge resource for the team, ensuring consistent application of policies and best practices.

Customer Service Representative (Senior Process Executive) at Cognizant Technology Solutions Philippines Incorporation (2020-08 – 2022-02)

• Exhibited strong customer service skills by efficiently managing customer orders through digital platforms.
• Demonstrated accuracy in order management by handling bulk orders and modifications effectively.
• Contributed to company success by achieving targets in customer satisfaction and call handling times.
• Performed quality audits on customer interactions to ensure compliance with company standards and client expectations.
• Provided constructive feedback and coaching to team members, improving overall service quality and performance metrics.
• Developed reports and insights from quality monitoring to identify trends and recommend process improvements.

Technical Support Representative at Teletech (2017-11 – 2020-07)

• Demonstrated expertise in sales and retention by guiding customers through tech product purchases.
• Ensured customer satisfaction by providing effective support for order tracking and cancellations.
• Enhanced client retention by effectively assisting customers with subscription renewals.
• Demonstrated strong organizational skills by coordinating appointments for service delivery.

Bachelor of Elementary Education in Elementary Education – Eastern Samar State University (2018-06)