Erwin Llanera

Recruitment Team Lead with expertise in full-cycle hiring, talent sourcing, and recruitment strategy. Experienced in leading recruitment team, improving hiring processes, and building strong candidate pipelines in global remote environments.

Recruitment Team Lead at MUST Company (2022-01 – Present)

Leading HR recruitment team with focus on full-cycle recruitment and hiring strategy

• Lead and mentor HR recruitment team to meet hiring targets.
• Manage full recruitment lifecycle from sourcing to onboarding.
• Coordinate with project leaders and hiring managers.
• Monitor KPIs including time-to-fill and pipeline health.
• Improve sourcing strategies using LinkedIn and ATS tools.

Email & Chat Support Specialist at Forward BPO (2016-01 – Present)

Providing customer support for online learning platform

• Support students with course booking and enrollment inquiries.
• Assist with online learning platform issues.
• Process certificate requests and documentation.
• Manage rescheduling and course changes.

Virtual Administrative Assistant at Intermedia Webworks (2013-01 – 2016-12)

Coordinating tasks for international development teams

• Coordinated tasks for international development teams.
• Communicated with developers across multiple countries.

Quality Assurance Officer at 1&1 Internet Philippines (2008-01 – 2013-12)

Tracking quality performance metrics and providing coaching

• Tracked quality performance metrics for support teams.
• Provided coaching and quality improvement initiatives.

Technical Support Representative at 1&1 Internet Philippines (2006-01 – 2008-12)

Providing technical troubleshooting for hosting customers

• Provided technical troubleshooting for hosting customers.

Branch Secretary at PET Plans, Inc. (2000-01 – 2006-12)

Processing member benefits and maintaining records

• Processed member benefits and insurance claims.
• Maintained records and prepared branch reports.

BS in Computer Science – University of San Jose-Recoletos (199506 – 1999-10)