Eugene Vincent Francisco
Information Technology graduate seeking IT Support, Help Desk, Technical Support, or Service Desk position
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About
Information Technology graduate with 560 hours of IT Support internship experience providing desktop support, hardware and software troubleshooting, operating system installation, system maintenance, and basic network troubleshooting. Skilled in end-user support, incident documentation, and technical problem resolution. Seeking an IT Support, Help Desk, Technical Support, or Service Desk position.
Experience
IT Support Trainee (OJT) at MGS Consulting Solutions
560 Hours
- Provided desktop support and technical assistance to end users experiencing hardware and software issues.
- Diagnosed and resolved computer, peripheral, and connectivity problems.
- Assisted with operating system installation, system configuration, and routine maintenance activities.
- Documented technical incidents, troubleshooting steps, and resolutions.
- Performed system health checks and basic network troubleshooting.
Education
Bachelor of Science in Information Technology – East System College of Rizal (2022-09 – 2026-06)
Senior High School – Teresa Senior High School (2020-06 – 2022-06)
