Sharon Caballero

IT Support and Helpdesk professional with a Bachelor of Science in Information Technology and hands-on experience providing technical support, troubleshooting hardware and software issues, assisting end users, maintaining system documentation, and supporting administrative operations. Experienced in resolving technical concerns, documenting incidents, maintaining databases, and collaborating with cross-functional teams to ensure efficient IT service delivery. Proficient in Microsoft Windows, Microsoft Office Suite, Google Workspace, SQL, and AI productivity tools.

Strong analytical, communication, and customer service skills with a commitment to delivering timely technical solutions and excellent user support.

Administrative Support | Data Support | Technical Support

At Department of Information and Communications Technology (DICT), I delivered first-level technical and administrative support to clients, visitors, and internal staff by resolving technical concerns and providing system assistance. Assisted users with software, hardware, account access, and general IT-related issues while maintaining excellent customer service. Maintained administrative databases, validated organizational records, and ensured data accuracy, consistency, and accessibility. Prepared technical documentation, user guides, knowledge base articles, reports, and reference materials to support system implementation and end-user training. Coordinated with project teams during the development, testing, and implementation of an RFID-based attendance monitoring system.

Mindoro State University

Bachelor of Science in Information Technology (BSIT)

Magna Cum Laude, GWA 1.3908