Zandra Capistrano
IT STAFF | HELP DESK | TECHNICAL SUPPORT | OFFICE STAFF
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About
Entry-level IT Support professional with hands-on experience providing help desk, desktop support, hardware and software troubleshooting, Windows installation, network configuration, printer support, and end-user technical assistance. Experienced supporting municipal government operations through a 5-month internship and multiple years of service under the Special Program for Employment of Students (SPES) at the Municipal Government of Calauan ICT Office. Strong knowledge of LAN setup, IP configuration, computer deployment, and preventive maintenance.
Also builds web and mobile applications using HTML, CSS, JavaScript, Firebase, and Android Studio. Fast learner with strong problem-solving skills, eager to contribute to an organization's IT support and service desk operations.
Experience
IT Support Staff / IT Intern at Municipal Government of Calauan — ICT Office (2026-01 – 2026-05)
- Provided technical support and help desk assistance to municipal employees, resolving hardware, software, printer, and network issues.
- Installed and configured Windows operating systems, computer systems, and software applications for daily use.
- Performed preventive maintenance on desktop computers, printers, and ICT equipment to ensure reliable daily operations.
- Assisted with user account setup, computer deployment, and end-user technical support.
- Assisted in installing and configuring network infrastructure, including fiber optic connections, IP setup, and CCTV surveillance systems for municipal offices.
IT Office Staff (SPES Program) at Municipal Government of Calauan — ICT Office (2022-01 – 2026-12)
- Assisted with daily operations of the ICT Office, including equipment setup, basic troubleshooting, and technical support requests.
- Helped install and maintain network cabling, fiber optic lines, and CCTV camera systems across municipal facilities.
- Organized and maintained office records and IT equipment inventory.
- Supported employees with technical concerns and general office tasks.
Education
Bachelor of Science in Information Technology in System Development – Laguna University (2026)
