Euneza Catherine Ederon

I am a Social Media Manager and Customer Relations Officer with over a year of experience in social media management, customer service, and administrative support. I have experience creating engaging content, managing social media accounts, responding to customer inquiries, monitoring engagement, and supporting marketing campaigns to strengthen brand awareness and customer relationships. My background has equipped me with strong communication, client relationship management, and organizational skills, allowing me to deliver excellent customer experiences while helping businesses grow their online presence and achieve their business goals.

Coffee Shop Manager - The Haunt Grounds - Tiaong Quezon Province

(2023-03 - 2023-09)

6 months Contract

• Managed the coffee shop's daily operations, ensuring smooth and efficient business activities.
• Handled the shop's Facebook page by creating promotional content, publishing posts, and engaging with customers online.
• Created marketing campaigns and promotions to increase brand awareness and attract customers.
• Captured and shared customer photos (with permission) to promote the business and strengthen community engagement.
• Monitored inventory levels, tracked stock, and coordinated replenishment to maintain product availability.
• Processed customer transactions accurately and managed daily cash handling and sales reporting.
• Prepared and served coffee and beverages while maintaining product quality and excellent customer service.
• Assisted customers, resolved inquiries, and created a welcoming in-store experience.
• Supported business growth by combining marketing, operations, inventory management, and customer service in an all-around management role.

Customer Relation Officer - Cotta Realty Corporation Development

(2024-08 - 2025-12)

• Maintained and organized customer records, sales documentation, and digital files to ensure accurate and up-to-date information.
• Scheduled client appointments, property viewings (trippings), meetings, and follow-up activities while coordinating with internal teams.
• Managed multiple company Facebook pages by creating, scheduling, and publishing marketing content through Meta Business Suite.
• Responded promptly to customer inquiries through Facebook Messenger, phone calls, email, and walk-in visits while maintaining professional communication.
• Recorded, monitored, and coordinated customer concerns and unit-related complaints with the appropriate departments to support timely resolution.
• Organized folders and maintained activity records for marketing and promotional campaigns.
• Created promotional graphics and edited short-form content using Canva and CapCut.
• Supported office operations by coordinating schedules, updating records, and assisting with day-to-day administrative tasks.
• Managed multiple priorities while maintaining accuracy, organization, and attention to detail in a fast-paced environment.

TikTok Live Seller (Home-Based Business) - Self-Employed

(2026-01)

• Hosted engaging TikTok Live selling sessions to promote and sell a wide range of swimsuit products.
• Demonstrated product features, sizing, materials, and styling tips to help customers make informed purchasing decisions.
• Interacted with live viewers by answering product inquiries, addressing concerns, and providing real-time customer support.
• Build customer trust through professional communication and personalized product recommendations.
• Managed live order processing, verified customer information, and coordinated order fulfillment.
• Monitored inventory levels and updated product availability during live sessions.
• Responded promptly to customer messages, comments, and after-sales concerns to maintain high customer satisfaction.
• Analyzed live session performance, customer engagement, and sales trends to improve future selling strategies.
• Maintained a positive and energetic on-camera presence to attract viewers, increase conversions, and encourage repeat customers.

Bachelor of Science in Business Administration - Marketing - Manuel S. Enverga University Foundation (2023)