Rizwan Saeed

Responding to issues such as service inquiries, problem resolution, and retaining accounts. Handling customer escalations and all customer relations issues. Writing reports and business correspondence.

Customer Relation Officer - BRICKS COMMUNICATIONS - Islamabad, Pakistan

(2020-08)

• Responding to issues such as service inquiries, problem resolution, and retaining accounts.
• Handling customer escalations and all customer relations issues.
• Writing reports and business correspondence.
• Relaying information in a concise and clear manner.
• Managing customer expectations.
• Building customer relationships and loyalty.
• Quickly researching and investigating issues that concern a customer.
• Managing customer service teams, processes, and polices.
• Creating work schedules.
• Conducting visual observations of how staff speaks to customers.
• Allocating staff resources.
• Coaching and developing team members in soft skills.
• Assessing the customer service department's operational performance against set targets.
• Promoting products and services.

Business Development Executive - I GATE TECHNOLOGY COMMUNICATION - Islamabad, Pakistan

(2019-07 - 2020-05)

• Responsible for developing and maintaining commercially productive relationships with both new and old clients.
• Also, in charge of identifying every sales lead and of making the most out of every opportunity to increase revenue and profitability.
• Promoted the company brand to key buyers, ensuring their knowledge is current and appropriate.
• Generated new business over the phone and emails.
• Writing up concise, value-based sales proposals.

Customer Relation Officer - TOUCH STONE COMMUNICATIONS - Islamabad, Pakistan

(2018-09 - 2019-04)

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information's.
• Researching, locating and providing information.
• Resolves problems by clarifying issues, researching and exploring answers with alternative solutions, implementing solutions and escalating unresolved problems.
• Fulfils requests by clarifying desired information, completing transactions and forwarding requests.
• Maintains call centre database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Personal lines Officer - JOIE DE VIVRE INTERNATIONAL INSURANCE BROKER - Dubai, United Arab Emirates

(2017-02 - 2018-07)

• Dealing front line in customer relations, welcome clients in a prompt, courteous, and professional manner; communicate with clients to determine the nature of their vehicle's needs.
• Coordinating with insurance companies for providing the quotes for customer vehicle.
• Calculating premiums and established payment methods.
• Preparing personalized insurance quotes and closed sales.
• Obtain client background and contact information as well as vehicle data.
• Propose and execute solutions using the most efficient and effective methods that represent the best vehicle premium for the client.
• Review and respond promptly to emails, voice messages, and calls keeping accurate records in order to follow-up with clients in a timely manner.
• Assisted clients with policy changes and policy reinstatements.
• Conferred with clients to obtain and provide information when claims were made to the policy and evaluated for compensability.
• Explained features, advantages of various policies to provide insurance plan.
• Maintained records, reports, and files.
• Conduct over 100 cold calls daily to increase sales.

Document Controller - CLAIM TIME SOLICITOR - Birmingham, United Kingdom

(2016-05 - 2017-01)

• Dealing with legal matters such as writing wills, personal injuries, custody cases and divorce settlements.
• Analysing, researching and summarising legal information.
• Typing up legal documents and keeping records up to date.
• Filing and archiving of all company documents to the relevant regulatory bodies.
• Interviewing and advising clients and witnesses.
• Investigating facts & law of cases to determine causes of action & to prepare cases.

Assistant Manager - OLD VICARAGE HOTEL - Leeds, United Kingdom

(2013-03 - 2016-04)

• Maintained a healthy relationship and promoted the facilities of the Hotel to new and existing customers through a proactive approach.
• Coordinated and responded to all requests of Hotel sites for prospective business.
• Created and turned over sales files, created and routed Banquet Event Orders to proper departments to ensure a great stay/meeting/ event / for Hotel guests and clients.
• Assist managers in setting up all site visits and accompany manager in meetings with clients for future programs.
• Surveyed each client to ensure customer satisfaction.
• Responsible for communicating with all departments to ensure efficient group arrivals and event management.

Letting & Mortgage Assistant - DANAYAL & DAVID HOUSE - London, United Kingdom

(2012-04 - 2013-02)

• Advising clients about the letting process.
• Setting up viewings and showing potential tenants around the property.
• Selecting responsible, reliable tenants.
• Preparing tenancy agreements and inventories.
• Checking tenant references.
• Making sure all aspects of the letting meet legal requirements.
• Meeting landlords and advising on rents.
• Arranging for maintenance to be carried out.
• Arranging advertising to promote the property.
• Sending out details of new properties on the market to people on your database.
• Making appointments and showing buyers around a property.
• Finding buyers in a position to proceed with purchase and willing to pay an acceptable price.

Assistant Loss Adjustor - IQBAL A.NANJEE & CO - Karachi, Pakistan

(2008-02 - 2010-06)

• Attend the site of a loss to survey and assess the damage.
• Advising both insurance companies and informing policy holders on the progress of claims.
• Tracking claims through to completion or settlement.
• Verifying details with witnesses and insurance policy holders.
• Recording site situation with equipment such as digital cameras and camcorders.
• Investigating suspected fraudulent claims.
• Liaising with a range of professionals including the police, medical staff, solicitors and loss adjusters.
• Make sure that the loss or damage is covered sufficiently by the terms of the policyholder's insurance policy.
• Provide evidence in court in cases of fraud.
• Negotiating settlements with claimants or lawyers.
• Carrying out background research and gathering information.
• Write full and detailed reports for insurers, including recommendations for settlement.

Post Graduate - Business Management - Stanford's College (2011) London, United Kingdom

Graduation - Commerce - Karachi University (2009) Karachi, Pakistan

Intermediate - Commerce - Premier College Nazimabad (2005) Karachi, Pakistan

Matriculation - Computer Science - National Cambridge School (2003) Karachi, Pakistan