Customer Relation Officer - BRICKS COMMUNICATIONS - Islamabad, Pakistan
(2020-08)
- Responding to issues such as service inquiries, problem resolution, and retaining accounts.
- Handling customer escalations and all customer relations issues.
- Writing reports and business correspondence.
- Relaying information in a concise and clear manner.
- Managing customer expectations.
- Building customer relationships and loyalty.
- Quickly researching and investigating issues that concern a customer.
- Managing customer service teams, processes, and polices.
- Creating work schedules.
- Conducting visual observations of how staff speaks to customers.
- Allocating staff resources.
- Coaching and developing team members in soft skills.
- Assessing the customer service department's operational performance against set targets.
- Promoting products and services.
Business Development Executive - I GATE TECHNOLOGY COMMUNICATION - Islamabad, Pakistan
(2019-07 - 2020-05)
- Responsible for developing and maintaining commercially productive relationships with both new and old clients.
- Also, in charge of identifying every sales lead and of making the most out of every opportunity to increase revenue and profitability.
- Promoted the company brand to key buyers, ensuring their knowledge is current and appropriate.
- Generated new business over the phone and emails.
- Writing up concise, value-based sales proposals.
Customer Relation Officer - TOUCH STONE COMMUNICATIONS - Islamabad, Pakistan
(2018-09 - 2019-04)
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information's.
- Researching, locating and providing information.
- Resolves problems by clarifying issues, researching and exploring answers with alternative solutions, implementing solutions and escalating unresolved problems.
- Fulfils requests by clarifying desired information, completing transactions and forwarding requests.
- Maintains call centre database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Personal lines Officer - JOIE DE VIVRE INTERNATIONAL INSURANCE BROKER - Dubai, United Arab Emirates
(2017-02 - 2018-07)
- Dealing front line in customer relations, welcome clients in a prompt, courteous, and professional manner; communicate with clients to determine the nature of their vehicle's needs.
- Coordinating with insurance companies for providing the quotes for customer vehicle.
- Calculating premiums and established payment methods.
- Preparing personalized insurance quotes and closed sales.
- Obtain client background and contact information as well as vehicle data.
- Propose and execute solutions using the most efficient and effective methods that represent the best vehicle premium for the client.
- Review and respond promptly to emails, voice messages, and calls keeping accurate records in order to follow-up with clients in a timely manner.
- Assisted clients with policy changes and policy reinstatements.
- Conferred with clients to obtain and provide information when claims were made to the policy and evaluated for compensability.
- Explained features, advantages of various policies to provide insurance plan.
- Maintained records, reports, and files.
- Conduct over 100 cold calls daily to increase sales.
Document Controller - CLAIM TIME SOLICITOR - Birmingham, United Kingdom
(2016-05 - 2017-01)
- Dealing with legal matters such as writing wills, personal injuries, custody cases and divorce settlements.
- Analysing, researching and summarising legal information.
- Typing up legal documents and keeping records up to date.
- Filing and archiving of all company documents to the relevant regulatory bodies.
- Interviewing and advising clients and witnesses.
- Investigating facts & law of cases to determine causes of action & to prepare cases.
Assistant Manager - OLD VICARAGE HOTEL - Leeds, United Kingdom
(2013-03 - 2016-04)
- Maintained a healthy relationship and promoted the facilities of the Hotel to new and existing customers through a proactive approach.
- Coordinated and responded to all requests of Hotel sites for prospective business.
- Created and turned over sales files, created and routed Banquet Event Orders to proper departments to ensure a great stay/meeting/ event / for Hotel guests and clients.
- Assist managers in setting up all site visits and accompany manager in meetings with clients for future programs.
- Surveyed each client to ensure customer satisfaction.
- Responsible for communicating with all departments to ensure efficient group arrivals and event management.
Letting & Mortgage Assistant - DANAYAL & DAVID HOUSE - London, United Kingdom
(2012-04 - 2013-02)
- Advising clients about the letting process.
- Setting up viewings and showing potential tenants around the property.
- Selecting responsible, reliable tenants.
- Preparing tenancy agreements and inventories.
- Checking tenant references.
- Making sure all aspects of the letting meet legal requirements.
- Meeting landlords and advising on rents.
- Arranging for maintenance to be carried out.
- Arranging advertising to promote the property.
- Sending out details of new properties on the market to people on your database.
- Making appointments and showing buyers around a property.
- Finding buyers in a position to proceed with purchase and willing to pay an acceptable price.
Assistant Loss Adjustor - IQBAL A.NANJEE & CO - Karachi, Pakistan
(2008-02 - 2010-06)
- Attend the site of a loss to survey and assess the damage.
- Advising both insurance companies and informing policy holders on the progress of claims.
- Tracking claims through to completion or settlement.
- Verifying details with witnesses and insurance policy holders.
- Recording site situation with equipment such as digital cameras and camcorders.
- Investigating suspected fraudulent claims.
- Liaising with a range of professionals including the police, medical staff, solicitors and loss adjusters.
- Make sure that the loss or damage is covered sufficiently by the terms of the policyholder's insurance policy.
- Provide evidence in court in cases of fraud.
- Negotiating settlements with claimants or lawyers.
- Carrying out background research and gathering information.
- Write full and detailed reports for insurers, including recommendations for settlement.
