Content Moderator Rest of the World - TaskUs Antipolo - Antipolo, Philippines
(2024-03)
- Team Mate in charge of reviewing and tagging posts, contents, comments, Ads in 3 major social media platforms
- Tasked to delete, and escalate all illegal, and scam contents which includes dealing with potential suicidal, threats, violence, human and child exploitations, as well as online gamblings for the entire world
Senior Process Executive - Cognizant – Philippines - Philippines
(2023-09 - 2023-08)
Fintech (Financial Tech Support)
- Assisting users of a Global payment processing company
- Assisting with account inquiries, setting up account functions in relation to debit and credits
- Assisting with product and subscription creation
Operations Supervisor - Teleperformance – Philippines - Philippines
(2021-01 - 2023-04)
- Training team members, setting strategy and monitoring progress towards goals
- Communicating goals
- Allocating and managing resources
- Developing people for future leadership
- Admin tasks
Subject Matter Expert / Nesting Ambassador - Teleperformance – Philippines - Philippines
(2020-08 - 2020-12)
- Providing real time assistance for product knowledge support
- Assisting production site for Average time interval gaps
Technical Support Representative - Teleperformance – Philippines - Philippines
(2019-08 - 2020-07)
- Handling technical concerns for internet and satellite issues
- Assisting production site for Average time interval gaps
Owner - Small Business Ventures - Philippines
(2015 - 2019)
- Motor shop Repair and Parts Supply
- Bakery and Pastry shop
Marks and Spencer Bank - HSBC – Philippines - Philippines
(2012 - 2014)
- Assisting customers by answering inbound calls; resolving customer queries in relation to credit card
- Processing direct debits and balance transfers
- Upselling of other Marks and Spencer financial products
Super Coach - CONVERGYS PHILIPPINES - Philippines
(2006 - 2012)
- Handles inbound calls
- On site (SME) Subject Matter Expert
- Evaluate and Coach for Quality Performance
- Develop agent's skills and talents
- Assist and help develop agents struggling with CSAT (Customer Satisfaction) performance
- Does POC (Point of Contact) and TL (Team Leader) duties for new hires which include CSAT coaching and quality evaluations delivery
- Creating action plans for new hires and preparing them for operations
- Involves in site wise initiatives
- Part of the Pilot teams
Customer Relations Specialist - CONVERGYS PHILIPPINES - Philippines
- Assisting customers by answering inbound calls; resolving customer queries within the call transaction
- Coordinating with Dealership Service Managers (US Based) for discussing business cases for out of warranty repair coverage for General Motors vehicles
- Setting up Appointments for in/out of warranty repairs
Finishing Contractor - Independent - Philippines
Supervisory Position, General Manager (General Foreman, Time Keeper, Purchaser)
- Supervised remodeling of all comfort rooms in Divisoria Mall
- Finishing works at Pearl of the Orient, Roxas Blvd. (Penthouse)
- Finishing works at Ongpin Mall, and Shoppers Gold, Avenida Manila
