Monique Satoh

Oversee enforcement of platform policies across text, images, video, and audio content. Acted as a brand advocate by reviewing and moderating video content to ensure compliance with community guidelines and platform policies. Identified and removed inappropriate, offensive, harmful, or illegal content to maintain a safe online environment

Content Moderator – Live - GO CREATOR GROUP

(2025-06)

• Oversee enforcement of platform policies across text, images, video, and audio content.
• Acted as a brand advocate by reviewing and moderating video content to ensure compliance with community guidelines and platform policies.
• Identified and removed inappropriate, offensive, harmful, or illegal content to maintain a safe online environment
• Collaborated with Legal and Community teams to uphold trust and safety standards and provide real-time protection for users.
• Worked closely with internal stakeholders to implement and improve moderation strategies
• Developed, updated, and maintained moderation guidelines to ensure consistency and accuracy in content review
• Managed banned user processes, including tracking, monitoring, and preventing re-entry of restricted users.
• Maintained detailed records of moderation activities and user actions for reporting and compliance purposes.
• Analyzed moderation trends and insights to recommend process improvements and enhance overall efficiency.

Senior Process Executive - COGNIZANT TECHNOLOGY SOLUTIONS PHILIPPINES INC.

(2018-12 - 2025-04)

• Review user reports in violation of the company's Terms of Service. Violations consist of Abuse, Violent Threats, Posting Private Information, Etc.
• Responsible for keeping the platform safe from such policy violations, assist users in accessing their accounts & respond to hi-pri case work
• Handling users appeal by providing a clear, transparent and fair process.
• Participate in training sessions and workshops to enhance knowledge and skills in content moderation techniques, tools, and technologies.
• Consistently and fairly enforce platform policies, even when dealing with ambiguous or borderline content.
• Ability to understand and interpret different language styles, slang and potential nuances the content has.
• Having the awareness of cultural differences and how they might impact the platform.
• Identifying reported users for impersonation or accounts that have been hacked. While reverting it back to its original user.
• POC of the team; Providing updates or tasks to be done such as acknowledging forms, surveys to be answered as well coordinating to other TLs in the event of our team leader absence.

Customer Support Assistant - IBEX GLOBAL PHILIPPINES

(2016-11 - 2018-08)

• Catering customers coming from EMEA and North America through emails and chat with their Fitness device.
• Assisting customers through written communication channels like email and chat, addressing their queries, resolving issues, and providing information about our products.
• Identify and resolve technical problems or issues reported by customers.
• Building positive relationship with customers by providing excellent support and ensuring their satisfaction.
• Providing step by step technical support, shipping replacements and sales support.

Customer Solutions Officer - SUN CELLULAR (DIGITEL MOBILE PHILIPPINES INC.)

(2013-11 - 2016-11)

• Assisting customers with their telecommunication service face to face. This might include troubleshooting their device, providing billing details, handling disputes by keeping detailed of customers issues.
• Handling billing inquiries, explain promo packages, and assist with sales effort.
• Assisting customers with subscriptions like: additional lines, plan upgrades, disconnection, renewals etc.

Bachelor of Science - Nursing - AMA School of Medicine (2004 - 2008)