Ezra Guillen

Results-driven Human Services graduate with experience in talent acquisition, customer service, program coordination, and administrative support. Skilled in recruitment operations, stakeholder communication, records management, scheduling, and cross-functional coordination. Proven ability to manage multiple priorities, maintain confidential documentation, and support organizational operations in fast-paced environments.

Strong background in client-facing roles, onboarding support, and administrative processes with a commitment to accuracy and service excellence.

Talent Acquisition Associate - GECO Asia Pte. Ltd.

(2025-08)

• Source, screen, and endorse technical candidates through multiple job boards and sourcing channels.
• Coordinate interview schedules between candidates and hiring managers.
• Maintain recruitment records, candidate pipelines, and ATS data with high accuracy.
• Manage candidate communications through email, chat, and phone outreach.
• Support hiring operations by ensuring timely endorsements and status updates.
• Prepare recruitment documentation and contribute to reporting and compliance requirements.
• Collaborate with internal stakeholders to support end-to-end recruitment activities.

Program Manager (Volunteer Staff) - Love Our Own Brethren (LOOB), Inc.

(2025-02)

• Coordinated educational and cultural programs for Japanese students in Iloilo.
• Managed schedules, logistics, accommodation requirements, and daily program activities.
• Facilitated lectures and learning sessions to support cultural exchange initiatives.
• Liaised with participants, staff, and community partners to ensure smooth program execution.
• Monitored activity progress and resolved operational concerns as needed.

Seasonal Customer Service Representative - Inspiro

(2020-05 - 2023-05)

• Handled inbound and outbound customer inquiries across seasonal support campaigns.
• Provided timely and professional customer assistance while meeting service standards.
• Maintained accurate records of customer interactions and transactions.
• Collaborated with team members to manage high-volume workloads during peak periods.
• Demonstrated strong communication, problem-solving, and multitasking abilities.

ESL Teacher - Tokie English Online Tutorial Services

(2023-07 - 2023-08)

• Delivered online English instruction to Korean learners using structured learning materials.
• Managed lesson schedules and maintained student engagement in virtual learning environments.
• Adapted teaching methods to accommodate varying learning needs and proficiency levels.
• Maintained professional communication with students and program coordinators.

Bachelor of Science - Human Services - Iloilo Science and Technology University (2021 - 2025)