Ferdinand Dayao

Experienced leader with a proven track record in achieving operational excellence, optimizing processes, and improving customer satisfaction. Adept at driving projects from conception to completion, with a strong focus on strategic planning, resource management, and coordinating resources to meet goals and deliver results within deadlines. Results-focused and proactive in managing day-to-day operations, resolving service issues, and tackling challenges impacting team and business success.

Recognized for fostering collaborative and positive work environments, driving team performance, and effectively managing both team and personal time to consistently exceed expectations. A versatile professional skilled in team leadership, project oversight, and continuous process improvement.

Assistant Chief Manager at HOLIDAY INN HOTEL IZDIHAR RIYADH (Present)

• Assisted the Chief Engineer in managing daily operations of the Engineering Department, ensuring efficient operation and maintenance of all hotel facilities, equipment, and building systems
• Led implementation and monitoring of Ministry of Tourism (MOT) Minimum Operating Standards to ensure full compliance with brand requirements and support successful achievement and maintenance of the hotel’s 4-Star Classification
• Planned, supervised, and coordinated preventive and corrective maintenance programs to maximize equipment reliability, minimize downtime, and improve operational efficiency
• Managed utility consumption by monitoring electricity, water, diesel, LPG and other resources, and supported energy conservation initiatives to reduce operating costs
• Served as Environmental Manager, overseeing all environmental sustainability programs and ensuring compliance with Green Key certification requirements
• Prepared, implemented, and maintained Green Key documentation, policies, and environmental action plans, contributing to successful completion of Green Key audits and certification
• Managed the IHG Green Engage sustainability program by collecting, analyzing, and reporting utility consumption, waste management, and environmental performance data, ensuring alignment with IHG sustainability standards
• Coordinated the annual IHG Brand Safety Standards (BSS) audit by ensuring all engineering, life safety, and compliance requirements were completed, documented, and ready for inspection
• Conducted regular facility inspections to verify compliance with safety, environmental, and operational standards, and followed up on corrective actions
• Developed and implemented energy conservation and environmental improvement initiatives to support sustainability goals and enhance operational efficiency
• Coordinated with all hotel departments to ensure timely delivery of engineering services, resolution of maintenance requests, and implementation of sustainability initiatives
• Supervised engineering staff by assigning daily work schedules, providing technical guidance, and ensuring adherence to company policies, safety procedures, and preventive maintenance standards
• Prepared engineering reports, utility consumption reports, maintenance records, compliance documentation, and audit reports for management review and decision-making
• Led strategic initiatives within the department to enhance operational efficiency and improve overall team performance
• Collaborated with cross-functional teams to develop and implement project plans supporting engineering, safety, and sustainability objectives
• Mentored junior staff members, promoting professional growth, technical skill development, and adherence to departmental standards
• Analyzed departmental processes to identify areas for improvement and recommended actionable solutions to optimize workflows and resource use
• Coordinated training sessions to elevate team competency in key operational tools, systems, safety protocols, and environmental standards
• Oversaw compliance with organizational policies, brand standards, and industry regulations to mitigate operational and safety risks
• Facilitated regular meetings to track project progress, review maintenance and audit status, and align team objectives with organizational goals
• Managed inventory control of engineering supplies and spare parts, reducing waste and maintaining optimal stock levels for uninterrupted operations
• Supported employee morale and well-being by promoting positive work practices centered on career development, recognition, and job satisfaction
• Supervised supply purchases, vendor relationships, and materials tracking in line with budgetary requirements and quality expectations
• Optimized workforce scheduling for engineering and support teams, balancing workload, coverage, and service levels while preventing burnout
• Managed organizational resources across administrative and operational areas, ensuring adherence to budgetary guidelines, quality standards, and schedule demands
• Participated in recruitment and hiring of staff for departmental and organizational vacancies, and enforced consistent policies across the workforce
• Contributed to strategic planning for administrative services management and optimization to ensure efficient use of available resources
• Oversaw compliance with regulatory standards and inspection requirements, consistently passing inspections without violations
• Investigated issues impacting organizational operations and service delivery, identified root causes, prepared detailed reports, and recommended corrective actions
• Supported business growth through a proactive, results-oriented approach to improving operations, safety, and service quality
• Sourced vendors and suppliers to meet business and departmental needs and negotiated terms to ensure reliable and cost-effective service delivery
• Coordinated preparation and processing of business contracts, including obtaining necessary approvals and signatures in line with organizational procedures
• Led a team of 25 employees, fostering a collaborative environment focused on meeting project deadlines and operational targets
• Implemented cost-saving strategies within scope of responsibility, contributing to a reduction in operational expenses over time
• Streamlined internal processes in coordination with relevant departments, increasing productivity and efficiency within the operation
• Set and monitored budgets based on historical data and forecasted trends to keep operations financially sound and aligned with organizational targets
• Contributed to enhanced customer satisfaction levels by supporting implementation of an improved feedback system and service follow-up processes
• Directed crisis management efforts during unforeseen events, coordinating cross-functional responses to minimize disruption to operations
• Chaired and participated in cross-functional meetings, promoting effective communication and alignment between engineering, operations, and support departments
• Compiled information and produced graphs and analyses to support financial reporting, utility tracking, and budgetary management
• Coordinated with the IT department to upgrade systems and tools, improving operational efficiency and data accuracy for the department
• Collaborated with HR to support a talent acquisition strategy that improved hiring timelines and the quality of new recruits
• Orchestrated the launch of three major projects, ensuring they were delivered under budget and ahead of schedule while meeting quality and safety requirements

Senior Maintenance Supervisor/ Acting Assist Manger at HOLIDAY INN HOTEL IZHDIHAR (2024-09)

• Monitored facility operations, employee tasks and performance to enforce adherence to safety standards.
• Participated in budget planning for the maintenance department, justifying needs and optimizing resource allocation.
• Responded swiftly to emergency maintenance requests, minimizing impact on operations.
• Implemented health and safety protocols, significantly reducing workplace accidents and ensuring compliance with regulations.
• Planned incentive programs to maximize employee performance.
• Monitored energy usage across facilities, implementing measures to reduce consumption and environmental impact.
• Directed special projects to enforce adherence to project specifications and project completion within budget and schedule.
• Supervised maintenance team to execute service requests and uphold operational standards across facilities.
• Developed and implemented preventative maintenance programmes to extend equipment lifespan and enhance performance.
• Coordinated with vendors to source materials and services needed for maintenance projects, ensuring timely delivery.
• Conducted regular inspections of hotel facilities, identifying areas for improvement and initiating corrective actions promptly.
• Trained and mentored junior maintenance staff, fostering skill development and promoting a collaborative team environment.
• Managed inventory of maintenance supplies, optimizing stock levels to support uninterrupted hotel operations.
• Collaborated with hotel management to develop and enforce safety protocols, contributing to a secure environment for guests and staff.
• Facilitated communication between maintenance department and other hotel divisions, ensuring seamless service delivery and guest satisfaction.
• Analyzed breakdowns and failures to identify root causes and prevent recurrence through strategic interventions.
• Managed planned and reactive maintenance and repairs effectively, limiting operational downtime.
• Managed and oversaw daily operations of the maintenance department, prioritizing workload for optimal productivity.
• Supervised a team of maintenance technicians, providing guidance and training to enhance skills.
• Maintained clean, tidy working areas for optimized staff safety and wellbeing.
• Supervised maintenance team in daily operations, assigning tasks and monitoring performance for optimal productivity.
• Coordinated repairs and maintenance work, liaising with external contractors and overseeing quality.
• Supervised and observed team activities, offering praise and constructive feedback.
• Documented all maintenance activities, creating comprehensive records for audit and analysis purposes.
• Inspected facilities and resources for compliance and quality.
• Examined work orders to determine priorities.
• Kept records of repairs and adjustments to help prevent future issues.
• Investigated complaints related to maintenance services, taking corrective actions to improve satisfaction and quality.
• Collaborated with other departments to coordinate maintenance activities with minimal disruption to operations.
• Implemented preventative maintenance programmes to minimise downtime and prolong equipment lifespan.
• Managed emergency repairs, mobilising teams quickly to address issues and restore functionality.
• Maintained smooth-running operations through staff coordination and budget control.
• Contributed to creation and implementation of best practice maintenance

Building Monitoring / Multi Technician at ABERDEEN COURT HOTEL (2007-02 – 2009-10)

• Responding to maintenance request and handling any necessary repairs, such as fixing flooring, drywall, painting, audio video system and equipment, Cctv, projectors, kitchen and laundry machine and equipment, automated gate, door, barrier, building water system and control, telephone system.
• Some of their typical daily duties include: Performing quality checks on HVAC Chiller Boiler and cooling tower, air conditioning, plumbing and electrical systems, RO and STP system, and BMS related repair.
• Conducting Preventive maintenance such as electrical panel, machine control panel, motor control panel, lighting control panel, gate door and barrier automated control, fire system monitoring control.
• Doing paperwork's report us a PPM, job order, discarded item report.
• Monitored building systems and equipment performance to identify maintenance needs and implement timely repairs.
• Conducted regular inspections of hotel premises to ensure compliance with safety regulations and operational standards.
• Performed preventive maintenance on HVAC systems, plumbing, and electrical installations to prolong equipment lifespan.
• Responded promptly to guest requests related to building maintenance, providing effective solutions to enhance guest experiences.
• Maintained accurate records of maintenance activities, repairs, and inventory of tools and supplies for operational efficiency.
• Trained new staff on safe handling of equipment and adherence to hotel maintenance protocols to promote workplace safety.
• Set up equipment to test and verify functionality and performance.
• Performed diagnostics and troubleshooting to evaluate equipment

Building Maintenance/ Multi Technician at SIR WILLIAMS HOTEL (2002-12 – 2006-12)

• Responding to maintenance request and handling any necessary repairs, such as fixing flooring, drywall, painting, audio video system and equipment, Cctv, projectors, kitchen and laundry machine and equipment, automated gate, door, barrier, building water system and control, telephone system.
• Some of their typical daily duties include: Performing quality checks on HVAC Chiller Boiler and cooling tower, air conditioning, plumbing and electrical systems, RO and STP system, and BMS related repair.
• Conducting Preventive maintenance such as electrical panel, machine control panel, motor control panel, lighting control panel, gate door and barrier automated control, fire system monitoring control.
• Doing paperwork's report us a PPM, job order, discarded item report.
• Conducted routine inspections of hotel facilities to identify maintenance needs and potential safety hazards.
• Collaborated with housekeeping staff to address urgent maintenance requests and enhance guest satisfaction.
• Led scheduled preventative maintenance programmes to prolong equipment lifespan and reduce service interruptions.
• Trained junior technicians on proper maintenance practices and safety protocols to improve team efficiency.
• Set up equipment to test and verify functionality and performance.
• Performed diagnostics and troubleshooting to evaluate equipment performance and increase reliability.
• Documented all maintenance work and repairs in detail for future reference and compliance.
• Installed new technological equipment, following strict specifications and safety protocols.