Francis Carlos

Reliable, hardworking, and detail-oriented professional with experience in customer service, healthcare support, medical records, billing, and administrative work. Skilled in maintaining clean, organized, and safe environments while following workplace standards, procedures, and confidentiality requirements. Strong background in working with patients, clients, and team members in fast-paced settings.

Physically capable, dependable, and willing to perform cleaning, housekeeping, sanitation, and general maintenance duties. Committed to delivering high-quality service and maintaining a clean and welcoming environment.

Ticketing Specialist / DSO Fulfillment / Ticket Puller - GEOS SL OPC - San Luis, Pampanga, Philippines

(2021-07)

• Manage daily ticketing and fulfillment tasks in a timely and accurate manner
• Organize and maintain records, reports, and transaction details
• Coordinate with internal and external teams to complete assigned tasks

Medical Biller - Sheikh Khalifa Medical City - Abu Dhabi, United Arab Emirates

(2017-07 - 2018-04)

• Reviewed patient billing information for accuracy and completeness
• Prepared and processed insurance claims using billing systems
• Entered charges and updated patient records accurately

Customer Care / Billing Executive - Medeor 24x7 Hospital, VPS Healthcare - Abu Dhabi, United Arab Emirates

(2014-12 - 2017)

• Provided professional customer service to patients, visitors, and guests
• Greeted and assisted patients in a friendly, respectful, and helpful manner
• Directed guests to proper departments and assisted with inquiries

Medical Records Clerk - San Luis District Hospital - San Luis, Pampanga, Philippines

(2013-03 - 2014-08)

• Collected, organized, and maintained patient records and documents
• Prepared and processed patient care record folders
• Retrieved and delivered medical charts to assigned hospital areas

Bachelor of Science - Nursing - Our Lady of Fatima University (2006 - 2010)