Inah Danao
Ticketing Specialist with 10+ years in travel and BPO industries
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About
Results-driven Ticketing Specialist with over 10 years of experience in the travel and BPO industries. Currently serving as Primary Point of Contact (POC), leading escalation resolution and Fulfillment Agent support. MBA graduate and Thesis Awardee with strong leadership capability in operations management, process improvement, and team performance improvement.
Experience
Fulfillment Tier II Ticketing Agent (POC) at Teleperformance (2021-11 – Present)
- Acts as primary point of contact (POC), leading resolution of escalations and complex ticketing issues
- Manages end-to-end travel bookings including flights, hotels, and ancillary services
- Coordinates directly with airline partners to resolve booking discrepancies and operational concerns
- Supports NDC bookings (BA, HA, AA, UA) ensuring accuracy and compliance
- Provides guidance to agents to improve service quality, accuracy, and resolution efficiency
Customer Service Representative at Teleperformance (2021-03 – 2021-11)
- Assisted customers with bookings, modifications, and travel inquiries
- Delivered high-quality customer service in a fast-paced environment
Education
Master in Business Administration in MBA – St. Paul University Quezon City (2026)
Bachelor of Arts in Tourism Management – St. Paul University Quezon City (2009)
