Francis Edusil

Combined experience of more than 10 years working for different companies in different industries. Experienced working as Key Account Manager, Sales Executive, Marketing Executive, B2B Commercial Sales Manager and Customer Care. Responsible for the significant increase in Sales and Customer Satisfaction, and have received numerous Sales Performance Awards as a merit for excellent contribution.

Business Development Manager - Strategic Accounts - DSV Global Transport and Logistics - Cebu, Philippines

(2020-11)

• Ensure return on sales investment (ROSI) meets or exceeds target on assigned customer portfolio. Establish business growth and profitability of accounts
• Drive growth of the assigned Key Account(s) by ensuring appropriate collaboration within country operations and across product functions
• Serve as the commercial focal point for the assigned Key Account(S) and subject matter expert
• Identify new market/customer opportunities. And develop solutions and services with country management, corporate, regional and local functions
• Ensure monthly/quarterly/annual strategic meetings take place and are well-prepared, relevant stakeholders are involved and corrective actions are followed up
• Perform quality and timely update and maintenance of the data in Sales system (MS Dynamics)
• Assist Finance to achieve the desire DSO targets
• Manage performance of the assigned team handling the key 3PL accounts. Oversee the handling of the 3PL account(s).

Sales Executive - American President Lines / CMA CGM - Cebu, Philippines

(2014-11 - 2020-09)

• Acquire intimate understanding of customer's strategic needs, goals and objectives, and demonstrate ability to consistently translate it into effective advice toward outcome-based solutions
• Build high level customer familiarity and client relationships at all levels of the organization
• Responsible for the customer's preservation and growth of the assigned Account(s) in the region
• Evaluate potential partnership opportunities and draft business plan to review with internal executive leadership
• Interpret and understand contractual commitments, utilize all available management information and commercial excellence tool to fully exploit business opportunities.

Marketing Executive - Petronas - Cebu, Philippines

(2014-04 - 2014-10)

• Act on action plans produced by Sales Action Planning including understanding contract terms and conditions of the customer
• Update knowledge of customer's needs and requirements, their market/industry information, their buying and sourcing patterns (booking prospects), pricing policies, and competitor's activities.
• Support and assist on issues that arise. Ensure customer complaints are promptly addressed and corrected by discussion with concerned parties

Commercial Accounts Manager - Phoenix Petroleum - Cebu, Philippines

(2011-08 - 2014-04)

• Responsible for acquiring new accounts
• Manages account profitability and receivables
• Gathers business intelligence
• Conducts strategic account reviews
• Oversee key account management, including negotiating contracts and agreements to maximize profit

Customer Care Representative - Convergys - Cebu, Philippines

(2008-03 - 2010-12)

• Ensure service delivered to customers meets contractual Key Performance Indicator ('KPIs') Clarify customer requirements
• Probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Sound knowledge of products and/or services
• Participate in activities/training designed to improve customer satisfaction and business performance.

Bachelor's Degree - Management Accounting - University of San Carlos (2002-06 - 2007-05)