Friday Ocampo

Experienced Strata Administration Supervisor with strong background in Australian property management support, specialising in strata invoicing, database management, strata roll updates, compliance coordination, and new scheme onboarding. Skilled in maintaining accurate property records, processing contractor invoices, managing stakeholder data, and supporting offshore strata operations. Known for high attention to detail, strong organisational ability, and ability to manage high-volume administrative workloads within SLA-driven environments.

Admin Supervisor – Australian Operations Support at Prime Strata / Netstrata Australia Support Team (2023-06 – Present)

• Supervise daily administrative operations supporting Australian strata property management accounts.
• Manage end-to-end strata administration including invoicing, indexing, database maintenance, compliance updates, and new scheme onboarding.
• Process and index strata invoices including building maintenance, plumbing, fire services, utilities, locksmith services, and insurance valuations.
• Ensure accurate coding, documentation, and submission of contractor and supplier invoices.
• Maintain and update Strata Roll and system records including owner, tenant, managing agent, and building manager details.
• Perform S22 updates and ensure all stakeholder records are accurate and up to date across multiple schemes.
• Send fire safety schedules and notices to owners and tenants.
• Coordinate fire inspection communications and ensure timely dissemination of compliance-related information.
• Support onboarding of newly acquired strata schemes and buildings.
• Register Section 16 notices in system for new schemes.
• Coordinate utility account transfers including electricity, gas, and Sydney Water.
• Manage service agreements including Foxtel, lift registration, and fire monitoring contracts.
• Liaise with contractors for onboarding requirements and documentation via email.
• Assist with invoice validation, supplier coordination, and administrative documentation.
• Prepare weekly reports on invoice processing, system updates, and onboarding progress.
• Collaborate with offshore and internal teams to ensure timely completion of tasks within SLA requirements.

BA in English – Pangasinan State University (2019)