Froilan Domingo
IT IMPLEMENTATION SUPPORT | OPERATIONS COORDINATION | ADMINISTRATIVE SUPPORT
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About
IT implementation and operations support professional with nearly eight years of experience supporting technology projects, coordinating with technology partners, monitoring technical requirements and deliveries, and preparing project documentation and status reports. Additional experience in account management support, prospecting, public- and private-sector bidding documentation, and delivery follow-up. Detail-oriented and focused on accuracy, clear communication, organized records, and timely follow-through.
Experience
Implementation Officer - Centurion Digital Infrastructure and Development Corp. - Taguig, Metro Manila
(2024-09)
- Coordinate with technology partners on the installation, configuration, and activation of project components.
- Monitor component specifications, lead times, requisitions, deliveries, and compliance with project requirements.
- Provide first-line support for implemented project components and escalate issues to the Project Manager when needed.
- Participate in user acceptance testing (UAT), end-user training (EUT), and knowledge-transfer activities for hardware and software components.
- Prepare meeting minutes, incident reports, compliance reports, closing documents, training certificates, and other project records.
- Help check that hardware and software components align with project Terms of Reference (TOR) and Bill of Materials (BOM).
- Prepare and liquidate budgets for official business trips related to project implementation, and provide regular progress and issue updates to the Project Manager.
Implementation Officer - Lancaster Technology and Development Corporation - Taguig, Metro Manila
(2019-01 - 2024-09)
- Supported the installation, configuration, and activation of IT project components in coordination with technology partners.
- Followed up on specifications, lead times, requisitions, deliveries, and compliance or non-compliance concerns.
- Provided first-line support for implemented components and referred issues to the Project Manager when required.
- Participated in UAT, end-user training, and knowledge-transfer activities for installed hardware and software.
- Prepared project documentation, including meeting minutes, incident reports, compliance reports, closing documents, and training certificates.
- Checked project components against TOR and BOM requirements and submitted regular updates on accomplishments, pending tasks, issues, and recommendations.
Account Executive - Vibal Group, Inc. - Quezon City, Metro Manila
(2007-10 - 2017-06)
- Identified prospective clients through fieldwork and followed up on potential projects with private and government agencies.
- Monitored prospective project opportunities through the Philippine Government Electronic Procurement System (PhilGEPS) and assigned accounts.
- Prepared documentation for bidding activities.
- Followed up on collections and the delivery of printed materials and IT equipment.
Service Crew - Jollibee Foods Corporation - Pasig City
(2001-12 - 2002-05)
- Prepared customer orders, maintained cleanliness in the kitchen and dining areas, and assisted customers.
Driver/Helper - Revolime - Quezon City
(1999-08 - 1999-10)
- Assisted with client visits, order preparation and delivery, and remittance of collections.
Education
Bachelor of Physical Education and Sports — Undergraduate studies; completed 2nd year - Physical Education and Sports - Polytechnic University of the Philippines (1999)
