Mark Eugene Belarmino

Dedicated and analytical-minded professional with a strong background in leadership, data analysis, and virtual assistance. Skilled in leveraging data-driven insights to enhance operational efficiency, guide team performance, and support strategic decision-making. Proven ability to lead and motivate teams, streamline workflows, and deliver high quality outcomes through effective coordination and analytical precision.

Sr. Executive Workforce Real-Time Analyst (Retail) - Lumina Datamatics

(2024-01 - 2026-04)

• Monitored real-time KPIs across vendor partners, including call volume, AHT, and adherence.
• Identified performance trends and gaps to optimize service levels and resource allocation.
• Developed detailed dashboards and reports for stakeholders.
• Collaborated with stakeholders to implement new process and project management
• Collaborated with vendors to improve operational efficiency and service quality.
• Acted as the POC for vendor related concerns. Such as System Issues, Skilling, and schedule adjustments.
• Leads vendor RTAs and provided guidance on reporting, system issues, LOB trends and drivers, and overall LOB performance.

Workforce Real-Time Analyst (Healthcare, Financial, sales) - Virtual Staffing Solutions

(2021-05 - 2024-01)

• Managed real-time performance metrics and schedule adherence for multiple teams.
• Built agent schedules based on demand forecasts and staffing requirements.
• Led incident management reporting and real-time performance corrections.
• Provided actionable insights via reporting to help improve performance metrics.

Team Leader for Healthcare - Virtual Staffing Solutions

(2020 - 2021)

• Supervised a team managing patient monitoring through Remote Patient Monitoring (RPM) tools, ensuring accurate tracking of vitals, medication adherence, and symptom reporting.
• Collaborated with multidisciplinary healthcare teams to develop and implement individualized care plans.
• Ensured compliance with HIPAA regulations through meticulous EHR documentation and data handling.
• Escalated critical patient concerns promptly to healthcare professionals to support timely interventions.
• Monitored and evaluated team and individual performance, providing coaching and feedback to enhance productivity and care quality.

Trainer – Medicare Program - Grupo Noa International

(2020 - 2020)

• Conducted training on Medicare guidelines and HIPAA policies.
• Evaluated trainee performance and refined materials accordingly.
• Improved training effectiveness based on feedback and assessment results.

General Virtual Assistant Freelancer - Upwork

(2019 - 2020)

• Provided virtual admin support to clients in various industries.
• Coordinated meetings, travel, email management, and client communication.
• Conducted research and presented data-driven recommendations.
• Managed residential/commercial property operations, inspections, and tenant relations.

Bachelor of Science - Information Technology - ACLC College of Ormoc (2023)