Geralyn Legaspi

My core strength is tackling tough customer problems—from billing disputes and tech issues to negotiating payments—and consistently delivering solid results. I'm ready to use my proven skills in customer retention, collections, and teamwork to make a measurable difference for your organization.

Customer Service Specialist / Collections Officer - Acquire Asia Pacific

(2016-02)

• Collections & Payment Resolution (2018 – Present): Managed payment collections through phone calls, successfully resolving accounts.
• Set up flexible payment plans and connected customers to financial hardship programs.
• Became Hardship Team to offer financial advice, making it easier for vulnerable customers to manage their bills.
• Relocation Specialist (2016 – 2018): Handled all the details of moving services (internet, phone, utilities) for customers, ensuring a smooth transfer to their new address.
• Successfully cross-sold mobile, internet, and energy services, boosting customer retention.

Lead Generation Specialist - Real Estate Cold Calling Freelance

(2022-01 - 2024-12)

• Made over 500 outbound calls monthly to connect with property owners whose listings had expired or been withdrawn, successfully setting appointments.
• Converted 15% of contacts into qualified leads by listening to client needs and matching them with the right real estate solutions.
• Kept detailed records of all interactions in CRM systems.

Lead Generation Specialist - True QC LLC

(2021-10 - 2022-12)

• Proactively generated qualified sales leads through cold calling, directly improving the effectiveness of email marketing campaigns.

Customer Relations Specialist - Teleperformance (Telstra Account)

(2010-11 - 2016-02)

• Resolving billing complaints for Telstra customers.
• Customer Resolutions Group for exceptional problem-solving making outbound/inbound calls, check customers account, investigating to resolve customers complaint.
• Helped train new hire agents as part of the Best-in-Class (BIC) team, teaching them how to navigate systems and manage call flows effectively.

Technical Support Representative - Affiliated Computer Services (Electrolux Account)

(2007-05 - 2010-11)

• Provided straightforward technical support for home appliances (e.g., washing machines, refrigerators).
• Managed the process of dispatching technicians and tracking parts deliveries to ensure quick fixes.

Bachelor of Science - Hotel and Restaurant Management - Lyceum of the Philippines University