Julie Fevee Abling

Customer-focused Account Specialist with one year of professional experience in the collections industry, handling past-due loan accounts for multiple financial service and lending clients. Experienced in customer communication, account management, payment negotiation, and explaining payment and restructuring options. Skilled in both voice and non-voice customer interactions, problem-solving, and computer-based account management.

A fast learner who adapts quickly to new systems and processes, seeking a customer service, account specialist, or financial services role in a BPO environment.

Account Specialist at JAJ RECOLL (2025-07 – 2026-07)

• Managed and monitored past-due loan accounts for multiple financial service and lending clients.
• Communicated with customers through voice calls and messaging platforms regarding outstanding balances and account status.
• Explained payment options, penalties, and available restructuring programs based on account eligibility.
• Negotiated payment arrangements and assisted customers in finding suitable solutions for outstanding obligations.
• Handled customer inquiries and concerns professionally while maintaining confidentiality and data privacy.
• Used internal systems to review account information, document customer interactions, and update records accurately.
• Managed multiple customer accounts while meeting collection, productivity, and customer service expectations.

On-the-Job Trainee – Administrative Unit, Payroll Section at DepEd Schools Division of Marinduque (2025-01 – 2025-04)

• Assisted with administrative and payroll-related tasks and documentation.
• Handled records and information with accuracy, confidentiality, and attention to detail.
• Supported routine office processes and gained experience in a professional administrative environment.

Konek2CARD Agent / Account Manager at Konek2CARD (2020-2021)

During Senior High School

• Managed day-to-day operations and customer transactions while completing senior high school studies.
• Assisted customers with inquiries and account-related concerns and provided professional customer support.
• Handled transactions and maintained accurate records with attention to detail.
• Managed responsibilities independently and developed strong time management and organizational skills.
• Balanced work responsibilities with academic requirements during the pandemic.

Bachelor of Science in Business Administration in Financial Management – Marinduque State University, Tanza, Boac, Marinduque (2021 – 2025)

Senior High School in Technical Vocational Livelihood (TVL) – Buenavista National High School, Marinduque (2019 – 2021)