Gervy Ibay

Results-driven Virtual Assistant with over 13 years of experience supporting businesses through administrative assistance, CRM management, website development, graphic design, social media management, and technical support. Proficient in GoHighLevel, WordPress, Squarespace, Canva, Adobe Photoshop, and Google Workspace. Known for streamlining workflows, improving efficiency, and delivering exceptional client support in fast-paced remote environments.

Virtual Assistant | Graphic Designer | GoHighLevel Administrator at Happy Project (2024-02 – 2026-08)

Assisting client concern. Setting up new system on GHL up to onboarding and answering concern on automation an workflow. Posting on daily reports and daily task.

• Configured domains, integrations, and workflow automation.
• Created graphics, logos, promotional materials, and videos using Canva, Adobe Photoshop, CapCut, and Vimeo.
• Posting on social media platform (Facebook, IG) Monitoring and Running Facebook Ads
• Prepared contracts, reports, and documentation.
• Provided technical support and troubleshooting for clients.

Website Developer | Graphic Designer at Powerworks (2023-07 – 2024-01)

• Developed and maintained responsive websites using WordPress and Squarespace.
• Squarespace and modern frameworks
• Improved website layouts and user experience (such as Editing photo, Logo Creation and Video editing)
• Assisted with GoHighLevel CRM setup and automation.
• Created graphics, branding materials, and promotional videos.

Credit Counselor at Bank of Makati (2021-02 – 2023-03)

• Managed motorcycle loan accounts and customer records.
• Conducted background verification and credit assessments.
• Prepared demand letters and customer documentation.
• Assisted borrowers with payment arrangements and account concerns.
• Maintained accurate reports and records.

Warehouse Administrator at J&T Express (2020-09 – 2021-01)

• Coordinated daily warehouse operations.
• Verified parcel quality before dispatch.
• Assigned deliveries to riders.
• Maintained warehouse reports and documentation.

IT Engineer at Klimzon BHD SDN (2019-12 – 2020-02)

• Installed and repaired CCTV and IT equipment.
• Estimated project costs and prepared technical reports.
• Coordinated with engineers during installations and construction projects.

IT Engineer at Bridgelink Enterprises (2018-01 – 2019-12)

• Diagnosed and repaired computers, laptops, and printers.
• Assisted customers with technical concerns.
• Performed hardware and software troubleshooting.

HR Coordinator at Zest Manpower Services (Kuya J Restaurant) (2016-02 – 2017-01)

• Assisted in recruitment, screening, and onboarding of employees.
• Maintained employee records and HR documentation.
• Coordinated payroll preparation, seminars, and training sessions.
• Responded to employee inquiries and HR concerns.

Usher / Ticketing Staff at SM Lifestyle Entertainment Inc. (2015-10 – 2016-02)

• Assisted customers with cinema seating and ticketing.
• Operated theater equipment during opening and closing procedures.
• Delivered quality customer service in a fast-paced environment.

Administrative Staff / IT Staff at Beer Below Zero Degree (2014-09 – 2015-04)

• Provided office IT support and troubleshooting.
• Maintained sales documentation and reports.
• Assisted with payroll preparation and employee incentives.

IT Personnel | SAP Business One Encoder | Warehouse Staff at Garbes Dizon Supermarket (2013-01 – 2014-08)

• Managed warehouse inventory documentation.
• Encoded inventory data using SAP Business One.
• Provided technical support for office and warehouse operations.

Bachelor of Science in Information Technology – STI College San Fernando (2008 – 2012)

Junior High School in Grade 7 to 10 – Pampanga High School (2004 – 2008)