Gian

Detail-oriented and tech-savvy 3rd-year Computer Science student seeking a freelance Virtual Assistant or Data Entry role. Brings 9 months of professional customer service experience, hands-on knowledge of database management from CS coursework, advanced Excel proficiency, and strong organizational skills to support clients and businesses remotely.

Customer Service Representative - Concentrix - Camp John Hay, Baguio City

(2023-09 - 2024-06)

• Handled customer inquiries via phone, email, and chat in a fast-paced BPO environment
• Managed and updated customer records using CRM and internal ticketing systems
• Resolved issues efficiently while maintaining high customer satisfaction scores
• Coordinated with other departments to escalate and follow through on complex concerns
• Performed accurate data entry and documentation for every customer interaction

Bachelor of Science - Computer Science - University of Baguio (2022)