Gian Reyes

Results-driven professional seeking to leverage my background in e-commerce and data management to drive organizational goals. Committed to applying proven technical skills and a dedicated work ethic to deliver high-quality results in a challenging environment.

Customer Service Representative - Task Us - UPSIDE Account

(2024-11 - 2026-02)

• Technical Troubleshooting & Resolution: Diagnosed and resolved complex application performance issues, ensuring seamless user access and functionality.
• Multi-Channel Correspondence: Managed high-volume email queues, delivering professional, concise, and timely responses to global customer inquiries.
• Case Management: Efficiently tracked and resolved diverse customer issues, from general inquiries to complex account disputes, while maintaining high satisfaction ratings.
• Fraud Prevention & Risk Management: Identifying and mitigating fraudulent activities to ensure account security and compliance.
• Account Lifecycle Management: Overseeing user accounts, including advanced administrative tasks such as balance transfers and account restoration.
• Financial Operations: Managing cashback processing and resolving transaction-related discrepancies.
• Account Security & Recovery: Managed end-to-end account retrieval and secure password reset protocols to ensure user data protection.
• Account Auditing: Conducted comprehensive account history reviews to determine eligibility for promotional bonuses and loyalty rewards.
• Partner Benefits Coordination: Verified and authorized third-party integrations and perks

Skills Development and Technical Education - Miriam College (2022 - 2024)