Glydel Lumna
CSR/VIRTUAL ASSISTANT
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About
I experienced online teaching, customer service representative, and virtual assistance.
Experience
Korean-English Tutor at Philippine English Campus (PEC) (2011-12 – 2015-09)
Effectively taught Korean students to speak and write English. It was years of teaching and I also became the head teacher during my last year of teaching at PEC or known as the Philippine English Campus before it closed.
Customer Service Representative at Teleperformance (2019-01 – 2021-01)
I was able to work as a customer service representative at Teleperformance with a telecommunication account and was partly trained for an e-commerce account. Most of the time I'm on a graveyard shift. Working in a telecommunication company improved my communication and speaking skills.
Virtual Assistant at USA-based client (2021-03 – Present)
After I resigned from a call center, I landed a job as a virtual assistant for a client based in the USA. There I learned more about doing Microsoft database, newsletter and converting file.
Education
– Del Mar SDA Elem. School
– Blessed Mother College-High School
Bachelor of Science in Psychology – Xavier University - Ateneo de Cagayan (2007 – 2009)
