Kath Antang

I'm an experienced Executive Virtual Assistant and Operations professional with over 4 years of background in customer support, healthcare platform assistance, and team operations. I currently work as an Executive Assistant for a healthcare client, where I support physicians and managers in using a medical ordering platform for prescriptions, including peptides and bulk clinic orders. My role involves coordinating workflows, ensuring accurate order processing, and assisting medical professionals with system navigation and onboarding.

Previously, I worked as an Operations Manager for a major financial services account (Capital One via iQor CX BPO), where I led Tier 2 support teams, handled escalations, and improved operational processes across multiple lines of business. I am highly skilled in administrative support, client communication, data management, and process optimization. I thrive in fast-paced remote environments and am committed to delivering accurate, efficient, and reliable support.

Operations Manager - iQor CX BPO

(2021-03 - 2025-08)

Capital One Account

• Lead Tier 2 chat and phone support operations, driving performance and quality metrics.
• Manage cross-functional teams and oversee multiple LOBs including customer care and collections.
• Streamlined processes that improved customer satisfaction and response efficiency.

Technical Support Representative - Transcom Inc.

(2019-11 - 2021-01)

Comcast Account

• Provided high-quality technical and customer support for Comcast residential and business customers via phone and chat.
• Assisted customers with troubleshooting internet, cable, and phone service issues, ensuring quick and accurate resolutions.
• Delivered billing explanations and account assistance while maintaining compliance with company policies and data privacy standards.

Associate - Information Technology major in Programming - Aklan State University

Patria National Highschool

Patria Elementary School